Engineer Software

BASIL VARGHESE

Cell: 281-***-****

*********@*****.***

SUMMARY OF EXPERIANCE

* +years of experience in Planning, design, installation, configuration, administration and troubleshooting, supporting and optimizing LAN and WAN.

CERTIFICATION

Ø Cisco Certified Network Associate (CCNA)

Ø Microsoft Certified Professional On Windows 2000 (MCP)

Ø Microsoft Certified Professional On Windows XP (MCP)

Ø Foundation Course in Hardware Maintenance (FCHM)

(Approved by the Ministry of IT, Govt. Of India)

TECHNICAL SKILLS

Cisco Routers : 1700,2800,3800 series

Switches : Cisco (Catalyst 2950,2960,3750)

Operating Systems : Windows 2000/XP/Windows 7/2003,Linux

Application Software : Active Directory, Lotus Notes, Outlook , MS -Office 2007/10, Norton Antivirus,VMware

Protocols : TCP/IP,OSPF,BGP,RIP,FTP,ISDN,MPLS

Security Technologies : Cisco PIX, VPN

Database : SQL

Servers : Microsoft Server 2008, Microsoft Server 2003

EDUCATIONAL QUALIFICATION

Ø Bachelor's Degree in Computer Application (BCA)

From Mahatma Gandhi University, Kottayam, Kerala, India.

CAREER ACHIEVEMENTS

Appreciations from Wipro top Management for the on time Project Deliveries for Aviva Life Insurance.

In Wipro my region has been identified as the best in the 2005 Year.

Appreciations from Mannai Management Team for the Successful Completion of Asian Games Project.

PROFESIONAL EXPERIENCE

Oracle ,US

Site Assigned:Citibank Irving,Tx

Information Security Analyst Lead Aug 2011 to Present

Provide Active Directory Support for the citibank internal users.

Adding new Users to Active Directory and providing permissions to each users.

Implemented security projects in accordance with Corporate Information Security standards.

Provide Application level security to each user.

Chase any outstanding teams for case updates as appropriate, whether internal or external, ensuring that cases are resolved in a timely manner and do not breach SLA, else when required escalate to Appropriate Team Lead

Phone Support

Ticketing system used by Resolve IT

Remote Desktop Support

Boccard Pipe Fabricators Inc,Houston,Tx

System Support Dec 2010 to July 2011

Migration from Windows XP to Windows 7

Managed various areas of support included broadband connectivity, account provisioning, email (Outlook, Outlook express) and windows installation, configuration and upgrade issues.

Maintained and monitored support for all TCP/IP network configurations

Analyzed, evaluated, and resolved hardware/software problems relating to account administration, connectivity issues, and application user problems

Installing and maintaining various software as per user requirements

Setup and configuration of Cisco Routers and Access Points

PCS Technology Limited

Site Assigned: MTS Mobile Company

Desktop Engineer Mar 2010 to Aug 2010

Provided support to software tools and user Requirement Specifications

Worked with Dell, HP and other vender to maintain current hardware, and software issues

Installed Windows XP & Windows 7 operating systems and application software’s.

Implemented RSA Token security for remote users.

Installed and updated of Symantec Antivirus and other security features.

Rack cable patching

Monitor, evaluate, and distribute product patches and updates

Provided support for telephone systems.

Installed, maintained and repaired voice(Cisco VOIP), data, and video communication systems.

Remote Desktop Support

Installed VPN Client for clients through Remote Desktop.

Implemented VLANS

Digicom Technology

Network Engineer Feb 2007 to Feb 2010

Performed troubleshooting of various hardware and software problems

Provided maintenance, repairs and upgrades as needed.

Provided support to software tools and user Requirement Specifications.

Performed installation of operating systems and application software’s.

Provided support for telephone and other communication systems.

Rack cable patching.

Installed, configured, maintained, and distributed system software

Provided Remote Desktop Support

Mannai Trading Company,Qatar

Asian Games Project Work 2006

Network Engineer Oct 2006 to Dec 2006

Provided supporting user software tools and user Requirement Specifications.

Implemented VLANS and assigned port securities.

Creating and applying of group polices, remote administration and remote installation of software’s

Performed installation of operating systems and application softwares.

Installed 2950 series switches

Prudent InfoTech (Wipro Franchisee)

Site Assigned: Aviva Life Insurance Company

FM Engineer (Site-in-Charge) Feb 2005 to Jan 2006

Ø Managed and configured windows 2000 desktop and servers

Ø Installed and performed troubleshooting of Lotus notes clients.

Ø Attended customer calls regarding Microsoft office products and prepared MIS reports.

Ø Installed operating system and applications Software

Ø Performed troubleshooting of network related issues such as LAN, WAN, switches, routers etc

Ø Installed and updated of Symantec Antivirus and other security features.

Ø Performed all L1 helpdesk related activities

Ø Install, configure and support Lotus Notes

Asianet ISP

Customet Support Engineer Aug 2004 to Jan 2005

Managing Kerala online dialup Connection

Performed all L1 helpdesk related activities

Enabling new User accounts for ISP

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