Customer Service Manager

Christopher Wilson

**** ******* **., ******, ** 36618 Cell: 251-***-****: *******.**@*****.***

Professional Profile

Customer services representative with 20 years experience

Experienced route operations professional with strong leadership and relationship-building skills.

Creative professional with extensive project experience from concept to development. Talents include routing design, adjust work assignment, and project coordinator.

Meticulous operations supervisor, excellent at juggling multiple tasks and working under pressure.

Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with others and business audiences.

Qualifications

• Excel in leadership, communicating, performing • Risk management processes and analysis

under pressure. • Microsoft Office

• Conflict resolution • Computer proficient

• Extremely organized • Quick learner

• Team leadership • Strong verbal communication

• Process implementation

Relevant Experience

Computer Proficiency

• Used Microsoft Excel to develop inventory-tracking spreadsheets.

• Project Management

• Worked directly with [departments, clients, management] to [decisive action].

• Protective Services

• Applied safety procedures and policies as outlined in Department Safety Manual.

• Supervision

• Supervised team of staff members.

Experience

OPERATIONS MANAGER

June 1995- May 2012

Brinks Incorporated – Mobile, AL

• Routing design, scheduling, customer service, delivery driver, delivery custodian.

• Successfully led key projects, which resulted in [positive outcome].

VAULT CUSTODIAN

March 1993 to June 1995

Wells Fargo – mobile, al

• Delivery driver, delivery custodian, customer service.

SERVER’S ASSISSANT

October 1990-March 1993

Cucos Restaurant- Mobile, Al

• Housekeeping, buss tables

Education

Baker High School- Graduated 1989

Mobile, AL USA

Majoring-Drafting

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