Customer Service Representative
Resume:
DINO A. JACKSON
Dorchester, MA 02122
***********@*****.***
To Whom It May Concern:
I am writing to inquire about the Customer Service position available with yourcompany. I offer a variety of skills in all fields. My resume is enclosedfor your review.
I am especially interested in the position because my experience has preparedme for a disciplined, secure work environment and the challenges associatedwith unexpected events. I'm looking forward to using these experiences forenhancing the security of a growing company.
If you are interested in a self-motivated and highly competent candidate, weshould speak. I am available for an interview at your convenience. I appreciateyour time and look forward to speaking with you.
Sincerely yours,
Dino A. Jackson
______________________________________________________________________________
DINO A. JACKSON
21 Rosselerin Road
Dorchester, MA 02122
***********@*****.***
OVERVIEW: A competent, personable, and highly motivatedCustomer Service professional having more than 15 years'
successful experience. Recognized for working well under pressure, dependableand work in
harmony with all staff; a team – spirited professional.
SKILLS: * Powerful telephone skills * Computerproficiency
* Word processing & typing * Excellent organizational skills
* Strong people relations skills * Telephone answering 4-linesystem
* Superb customer service skills
Computer skills: Microsoft Word, Excel, Publisher, Outlook, Windows 2000
EMPLOYMENT: Fields Companies Inc., Watertown,MA 1/04 – current
Customer Service Representative/Call Center and Sales
* Data entry daily transactions for part orders
* Process credit card transactions for purchaseof merchandise
* Process mail, internet and phone orders forP&G, Braun, Gillette, Oral-B
CrossCountry AutomotiveServices, Medford,MA 9/01 – 2/03
Customer Service Representative
* Data entered and researched account information
* Assisted clients with emergency roadside services
* Established immediate trust and confidence with clients
* Returned incoming calls and made outgoing calls to the clients
* Processed credit card transactions to update memberships and extended warranties
Cingular Wireless(Cellular One) Warehouse, Dedham,MA 12/99 – 10/01
Customer Service Representative
* Processed check deposits
* Maintained computerized inventory
* Corresponded with customers and clients
* Processed orders from different companies
* Data entered daily incoming and outgoing transactions
* Processed daily credit card transactions on a terminal system
FleetBoston(International Private Banking), Boston,MA 3/99 – 8/99
Administrative Assistant
* Checkbook order mailing
* Answered a 4-lined switchboard when needed
* Verified signatures and transferred agreements
* Faxed and mailed monthly statements to customers
* Distributed faxes to account and operations managers
* Verified account information and assisted customers over the telephone
Integral Resources,Boston,MA 6/97 – 3/99
Telemarketer/Customer Service Representative
* Processed credit cards and checks donations
* Contact potential clients to raise donations for a non-profit organization
EDUCATION: Jeremiah E. Burke High School
2005-2006 Roxbury Community College
CDL CLass B air brakes/ Passenger endorsement
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