Customer Service

HM281-***-**** JOSHUA NEWSOME

OBJECTIVE

To obtain and maintain gainful employment with the opportunity to

express

my existing and newly acquired skills.

EMPLOYMENT

ER. Solutions Houston, Tx

Collections Representative 2006-2009

Received incoming calls in reference to mail notifications & to arrange

payment on delinquent accounts per account & client specifics.

Performed outbound calls per dialer in an attempt to make payment

arrangements on delinquent accounts.

Utilized software available to locate debtors in an attempt to make

arrangements per client specifics.

Affiliated Computer Services (A.C.S.) Houston, Tx

Retention Spec., Call Coach, Acting Floor Sup. 2003-2005

Retained existing members via phone (Sales) with the intentions on

discontinuing service as-well as handle customer service issues.

Assured each rep. in the department understood protocol for the

position. Monitored the representatives as a team as-well as

individually in an effort to assist with areas of concern.

In absence of a permanent supervisor (6mos.) upheld all responsibility

of a teams performance as-well as most applicable duties. (Performance,

Quality Assurance,Attendance, Weekly coaching, Etc.)

Xerox Asset Management Operations Houston, Tx

Customer Svc. Rep., Call Center Lead, Implementation Sup. Rep.

2000-2003

Received incoming and performed outgoing calls regarding meter reads

as-well as service calls on assets.

Assured each rep. in the department fulfilled and maintained the

objective of their position.

Focal point for a major national account. Utilizing most Microsoft

Office applications ordered machines daily for each bank nationally

per client specifics. Created and distributed spreadsheets daily of each

machine in detail while in transit.

EDUCATION

National Institute of Technology C/O 2000

Computer Business Applications Diploma

Westfield High School C/O 1999

Diploma

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