Health Administrator
Resume:
Alan Ross Blackhurst
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Cottonwood Heights, Utah 84121
***********@***.***
Objective: A challenging career as a Medical and Health Services
Manager. I am a successful, motivated and dedicated
Health Services Manager with expertise in process
improvement, change management and policy/procedure
development. I am a Six Sigma Green Belt and have
led several LEAN process improvement events. My
expertise at all levels in the reimbursement stream
affords me a broad knowledge of the Order to Cash
process.
Experience:
Apria Healthcare Lake Forest, California
Manager, Revenue Management March 2011 - March 2012
* Participant on newly created eSolutions team to investigate
potential technology initiatives.
* Generate National Held Revenue Reporting for Customer Service
and conduct regular calls with Divisions to work Held Revenue
efficiently.
* Develop and send content for weekly communication tip to
national Revenue Management Team.
* Project Lead for Customer Service Workflow Management Tool.
* Participate on National teams for process improvement.
Praxair Healthcare Services, Inc. Danbury, Connecticut
National Reimbursement Process Manager January 2008 - March 2011
* Coordinated national Medicare training seminar for all staff.
Subsequently developed ten Medicare modules for annual
completion in LMS (Learning Management System).
* Participated in Perfect Order LEAN event. Oversaw training
of process improvements of electronic workflow tools and
other system enhancements.
* Developed and maintained reimbursement policies and
procedures on national database.
* Managed centralized Cash Application Team from Jan. 2009 to
Aug. 2010. Standardized processes and oversaw consolidation
of lockboxes. Developed leadership team. Participated in
LEAN efforts to enhance electronic capabilities.
* Managed National Process Team. Organized team around system
and work processes, including OrderPro (Order Intake), RADIX
(Electronic Medical Records), Inscrybe (Electronic Faxing of
Medical Documentation) and Emdeon (Electronic Claims and
Denial Management, Payment Management).
* Conducted and implemented training programs to consolidate to
one national software platform.
* Developed training modules to facilitate national
standardized process improvements.
* Participated in LEAN event and led national training effort
to reduce Held Revenue from $24 Million to under $6 Million.
Alpine Home Medical Salt Lake City, Utah
Branch Manager September 2007 - December 2007
* Developed leadership and worked with Supervisors to develop
staff.
* Prepared branch for revenue growth and pending accreditation.
* Implemented staff meetings to improve communication between
departments.
Praxair Healthcare Services, Inc. Salt Lake City, Utah
Regional Billing Manager and Reimbursement September 2001 -
August 2007
Process Manager
* Participated on national team to develop improved Intake IT
Solution.
* Led LEAN event in creation of centralized Cash Application
Team and processes. Led national effort to migrate to BNY
Mellon Lockboxes.
* Implemented a national Internet based Credit/Debit Cash
Collection Tool. (ClearTran)
* Managed Billing Department of 80 FTEs. Maintained highest
collection average rates of above 96% monthly. Maintained
lowest Bad Debt average of less than 8% and lowest DSO in PHS
from 2001 to 2005.
Interwest Home Medical Anchorage, Alaska
Operations Manager September 1998 - August 2001
* Managed operations in Alaska.
* Awarded most improved cash flow for Interwest in 2000.
* Managed financial's of 2.5 Million Branch.
* Maintained Accounts Payable and Purchasing locally.
* Reduced Human Resource Costs from 20 to 13 FTEs.
* Developed Sales Team to improve Respiratory product line
focus.
* Developed Rehab Sales Rep. to be leader in local market.
Invacare recognized his strength and hired him into a
national sales role.
Interwest Home Medical Salt Lake City, Utah
Billing & System Support, Human Resources Support February 1996 -
August 1998
* Organized and implemented transition of 401(k) to Merrill
Lynch.
* Transitioned Cafeteria Plans to larger administrator.
* Assisted in software application training of newly acquired
branches during acquisition phase.
Education:
University of Ottawa Ottawa, Ontario, Canada
Masters of Health Administration 1995
University of Utah Salt Lake City, Utah, USA
Bachelor of Arts, Behavioral Science and Health 1992
References: Available upon request
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