Customer Service High School

Lee Ann Walsh

*** **** ****., *********, ** ***** United States

Phone 863-***-**** Email *******************@*****.***

OBJECTIVE

To attain the position as a travel agent, with the ability to telecommute.

QUALIFICATIONS

Customer Service skills include working face to face, with phone contact as well as Internet. Computer skills include Windows 98, XP, 7, and Office Suite consisting of Access, Excel and Word. Internet Skills include Internet Explorer and various internet providers.

Cruise line certifications earned since 2005, and updated annually include: Norwegian Cruise Line Platinum Freestyle Specialist, Princess Commodore, Cunard Commodore, Royal Caribbean Expert Plus, Carnival Funologist, Disney College of Knowledge, Holland America and Crystal.

EDUCATION

Valencia College, Orlando, Florida

Associate in Applied Science to be awarded May 2013

Business Administration Management Curriculum

High School Diploma was earned at North Miami Senior High.

Concentration was on Business Classes, Graduation was June 18, 1985

WORK HISTORY

Travel Professional IC, Avoya Travel 8/10- Present

As an independent contractor with Avoya Travel, I basically run my own business using the Avoya Travel CLIA information and Leads, as well as my own. Having been in the business many years, I have been able to successfully assist clients with their vacation plans, whether for Cruises which is my niche or Land Vacations.

Travel Professional, World Travel Holdings 6/07-10/09

As a Travel Professional I was responsible for answering inbound calls on an 800 line, providing client support for new and repeat clients in assisting with their travel plans, whether it was cruise or land vacations. I made the switch to become and independent contractor in October 2009 after moving to Clewiston.

Team Leader, Expedia.com 11/05-6/06

As a Team Leader I assisted the Team Managers with running the call center floor. Assisting agents with customer service calls, and following through on problem situations as well as praise calls to a satisfactory end.

References available on request