Customer Service Representative

Jennifer Hazera

** ****** ***. *** ***** Jersey City, NJ 07304

Phone: 201-***-**** / Email: **********@*******.***

Customer Service Representative

Seven years of experience as a Customer Service Representative.

Proficiency in Microsoft Office (Word, Excel, Power Point).

Excellent typing skills (57 WPM).

Professional Experience

Language Line Services Costa Rica

Call Agent / Customer Service Rep August 2011 - February 2012

Provided customer service over the phone. Connected the company’s clients to the Interpreter for the language that they were calling for. Also transferred calls to the department which the client was trying to reach.

Info Yellow Pages Costa Rica

Sales Agent January 2011 - August 2011

Helped customers that wanted to purchase an ad with the company. Also helped the customers having issues with their ads online and who had concerns or questions about the product.

Cosmetic Dentistry Costa Rica

Receptionist September 2010 - January 2011

I was in charge of the front desk. Making appointments was one of the main responsibilities. Also was in charge of the dentist’s office bills and her personal bills, I had to make her bill’s payments and do the inventory at the end of the day or at the end of the week, depending on what payments were being made. Also answering calls to make appointments or answer any questions that the customers may have. Another of my duties was organizing the office and keeping it clean. I was also in charge of the advertisement of the office.

Dunkin Donuts Jersey City

Miscellaneous - Cashier March 2010 - September 2010

Started on the sandwich station, after that learned how to manage the coffee station. After a few months I was put on the register as a cashier. Customer service was a very important part of this job.

BA Continuum Costa Rica Limitada Costa Rica

Financial Consultant(Customer Service) August 2009 - December 2009

As a financial consultant on the Home Retention Division, my main job was to take calls from home owners who were about to go to Foreclosure. I also was responsible to try to give the home owners information or advice on how to increase their income in order to be eligible for payment arrangements or modifications.

Datascension Call Center Costa Rica

Transcriptions and Customer Service July 2008 - July 2009

Transcribe customer satisfaction recordings from AT&T customers and then attach them on emails so they could be sent to the department in charge of posting them online.

Malqui Tax Wise Jersey City, NJ

Receptionist and Tax preparer assistant December 2005 - April 2008

Customer Service Representative. On this job I was in charge of taking phone calls, organizing files and the office. I was also in charge of the translation of some documents when they needed to be translated and assisting the tax preparer typing information in the computer was also one of my duties.

Bistro at 455 Jersey City, NJ

Waitress July 2005 - December 2005

My job was to assist clients coming to the restaurant, maintain the restaurant clean with the help of co-workers and at the end of each shift leaving everything ready for the next day was very important.

EDUCATION

High School Diploma / Adult High School, NJ

Medical Billing Certificate / Manhattan Institute, NY

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