Customer Service Manager

Tracy J. Moody

**** ******** ****** *.*

Grand Rapids, MI, 49508

Phone 616-***-****

Email **********@*****.***

Career Objective

Professional candidate with outstanding communication and interpersonal skills. Highly organized and capable of prioritizing, managing multiple projects and meet deadlines simultaneously. Ability to create and generate new ideas and concepts, either as a team player or working independently with little or no supervision.

Professional Experience

City of Grand Rapids Parks and Recreation Department, March 2010-May 2012

Site Manager

• Supervised staff and program participants

• Prepared on site performance reports

• Administered healthy snack program

• Scheduled and organized all recreational activities

• Collected data pertinent to effective planning and management (student attendance, discipline records, grades/academic information and test scores)

• Review and process incoming application forms

• Respond to emergencies and shortcomings on site and provide quick and feasible solutions

Chuck E. Cheese Entertainment, August 2007-May 2012

Cashier/ Birthday Coordinator

• Resolve cast member/customer service issues either by phone or in person

• Coordinate small group schedules and shift staffing based on weekly sales projections

• Create, maintain, and manage filing systems

• Weekly and monthly reporting

• Handle stock, and inventory on merchandise and food product

• Maintain a clean and safe working environment as closing shift member

• Complete cash/ credit card payment transactions

• Provide a positive customer experience to each and every guest

Certifications

CPR Certified (American Heart Association)

Education

East Kentwood High School, Kentwood MI

2003-2007

Grand Rapids Community College

Office Skills

• Microsoft Word, Excel, PowerPoint, Email, and Internet

• Sourcing Applications

• Excellent verbal and written communications, English grammar, spelling, punctuation, and composition skills; with strong attention to detail

• Ability to interface effectively with all levels of management in a professional and highly confidential corporate environment

References available upon request

Contact this candidate