Manager Customer Service

PROFILE

Highly skilled and knowledgeable professional Chemist with 10 years of experience specialized in laboratory, testing, data analysis, quality control and quality assurance and related technical issues and customer service. Knowledge in chemicals, water and waste water tests, maintenance and hydraulics and water treatment products. Demonstrated strengths in leadership, problem-solving, analytical thinking and communication. Fluently bilingual in English and French. Proficient with all Microsoft office software: Excel, Word, Power Point, and Outlook and epanet.

MARJAN ALMASSI 778-***-****

********@*****.***

AREAS OF EXPERTISE

Task Management & Leadership

Professional consulting & negotiating

Collaborating & Problem solving

Supervising & team building

Technical writing and illustrating

Cost effectiveness analysis

Market and data analysis

CAREER PROGRESSION

Sales Associate 2008-now

Designated Gold seller

The Hudson’s Bay Company

Vancouver/BC

Project Engineer/Manager 2005-2008

Pasargad Oil Company

Tehran/ Iran

R&D and QC Manager 2003 -2005

ResinSazan Co.

Tehran/Iran

Department Manager/Eng. 1998 -2003

Hawilux Co.

Tehran/Iran

QC Assistant Manager 1988-1992

Hoechst Co.

Tehran/Iran

EDUCATION

Water and Wastewater Technician Algonquin College, Ottawa, ON

2008-2009

BSc in Chemical Engineering

Amir Kabir University/ Iran 1984-1988

PROFESSIONAL DEVELOPMENT

Water and Waste water chemistry

Water and Waste water Hydraulics

Water Resource Management

Water and Waste water Plant Maintenance

Industrial Waste Management

Water and WasteWater Biology

Preventing Water-Borne Illnesses

Algonquin college, Ottawa, ON

Water Treatment products, industrial cooling systems and boilers

Buckman Laboratories, Singapore

Iso9001-2000

Accpac

Simply accounting

Concordia University ,Montreal, QC

Powder Coating

Hyundae Paint Co., South Korea

PROFILE

Instrumental and Analysis knowledge

• Microscopy, PH, Conductivity, Hardness, titration, etc

• HPLC,GC, LC and Gel Permission Chromatography (GPC), microscope

• Spectroscopy, DSC, FTIR

• Photon Correlate Spectrometer (PCS).

• Spectrophotometer, Particle Size Analyzer, Hardness, Impact, Gloss Meter, Thickness Measurements, Mandrills, Salt Spray, etc.

PROFESSIONAL EXPERIENCE

PASARGAD OIL Company; Private Bitumen Company 2005-2008

• Reported and reviewed the feasibility study of the project

• ● Supervised subcontractors

• Reported technical procedure for asphalt companies to apply in their technical procedure.

• ● Reviewed the polymer modified bitumen using the petrochemical plant wastes.

RESINSAZAN Company 2003-2005

• Designed and produced new water based resins.

• Consulted with clients to analyze their technical needs

• Supervised an engineering team of 6 engineers

• Provided weekly reports to managing director

HAWILUX PAINT AND RESIN MANUFACTURING Company 1998-2003

• Estimated capital and evaluated local feasibility

• Provided cost estimation and equipment specification data sheets

• Selected technical team for technology transfer project

• Provided necessary training for technical team members

• Managed technical training team with Hyundae Paint in Inchon, South-Korea

• communicated with technical representative of clients to resolve technical problems

• Performed technical sales and marketing support

• Designed/run bench scale experiment to for industrial scale up

• Provided daily and weekly and monthly reports to directing manager

• Supervised junior engineers

Hoechst Company 1988-1992

Provided and performed new laboratory technical procedures

Designed a bench scale experiment from the industrial scale

Designed/run bench scale experiment to for industrial scale up

Production line troubleshooting

Communicated with technical representative of clients to resolve technical problems

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