Executive level professional with 20 years of information systems and business management experience. Extensive experience in developing decision making tools for management. Repeated success in guiding teams in the design, and implementation of application software, interface and reporting solutions to support business needs. Able to utilize skills and experience across multiple sectors. Excellent communication, problem-solving, team building and management skills. Results oriented.
Program and Project Management - Highly experienced senior information technology management executive, proficient in strategic planning, and project management. Comprehensive understanding of resource management and project monitoring. Experienced in designing and managing innovative programs that achieve organization goals. Proven track record of managing training projects, technical projects and strategic programs that range from technical infrastructure build-outs and enterprise-wide application deployments to smaller tactical projects such as custom software development and new product development. Able to merge customer and user needs with business requirements, budgetary restrictions and logistical considerations to meet project deliverables, on time, on budget, within scope, adding value and ensuring quality.
Training Design and Delivery - Expertise in adult learning methodologies, instructional technology & job competency development. Experience in training content design, implementation and evaluation/assessment. Recruited, mentored and supervised staff in the delivery of quality programs. Adept at fostering cooperation and building successful cross-functional team relationships at all levels. Achieved successful training results through proven leadership, consultative and communication skills.
Performance Improvement - Recognized for the ability to increase staff productivity and improve processes. Established reputation as a strategic, innovative business partner, change-agent, and creative problem solver. Able to successfully partner with executive leadership as well as build strong team oriented cultures. Zest for creating solutions and encouraging results and accountability.
System Integration, Planning and Implementation - Experienced systems integrator skilled at developing and implementing systems architecture solutions. Able to evaluate existing systems to determine integration requirements and ensure final solutions that meet organizational needs. Skilled evaluator of IT infrastructure in terms of risk and establishing controls to mitigate loss.
CVS CAREMARK CORPORATION, Woonsocket, RI May 2007- November 2010
Information Services - Senior Program Manager
From 2009-2010 was responsible for planning, executing, and finalizing projects on time and within budget. Key accomplishments:
Planned, supported and executed vendor training projects for all CVS Caremark east coast locations
Provided direct oversight of all change management and professional development initiatives for the Information Systems organization
Accountable for managing outside contractors and internal technical resources, creating and managing Statements of Work (SOW), Service Level Agreements (SLAs) and Operating Level Agreements (OLAs)
Information Services - Lead Process Analyst
From 2007-2009, supported the Information Services application development teams in executing and complying with the CVS Enterprise Methodology. Identified training opportunities, created and developed content and delivered training to clients including follow-on support. Key accomplishments included:
Improved processes. Participated in executive level strategic planning, produced resource plans, presentations, and recommended business cases for process improvement implementations
Orchestrated implementation of compliance reviews, training and change management activities, assuring compliance with corporate Systems Development Life Cycle (SDLC) and regulatory requirements
Researched best practices and identified opportunities to improve SDLC and IS processes
Maintained development of ITIL v3 and SOX best practices
Created a Shared Resources Project Planning program and guide to assist Information Services Project Planners and Project Stakeholders resulting in an 84% increase in productivity within the CVS Corporate and Pharmacy systems organizations
GTECH Corporation, West Greenwich, RI May 1991 – November 2006
Regional Technical Operations Manager
From 1996 – 2006 provided leadership and management of a Data Center Operation, Software Services and Infrastructure activities that contributed to the implementation of on-line and video lottery systems and infrastructure, products and services. This position was based in Singapore; serving Australia, Singapore, Philippines and Malaysia. Responsible for project and budget management, IT Infrastructure planning and development, hiring and training technical staff, strategic planning, and installation & decommissioning of Data Center assets. Managed up to 20 staff and controlled an operating budget of $2 million. Key accomplishments included:
Managed day-to-day operations including technical operators, help desk support analysts, network specialists; ensured continuous system up-time and highest level of operational efficiency
Managed multi-million dollar, real-time technical site operations around the globe. Ensured continuous system up-time and highest level of operational efficiency.
Developed and managed Service Level Agreements (SLAs) and Operating Level Agreements (OLA’s), recommended implementation solutions in accordance with SLAs and OLA’s
Reviewed technology requests and worked with direct reports to create and manage operational procedures, audits system testing, software patch fixes, and hardware/software migration and implementation schedules
Senior IT Technical Operations Analyst
From 1991-1996 led delivery and support of domestic and international technical operations and training activities for implementation of lottery systems, products, and technical training programs. Managed all third-party vendor relationships. Key accomplishments in this role:
Responsible for the analysis, design, development, implementation, evaluation and software application support of global technical systems for Data Center Operation and continuous improvement development programs
Performed detailed analysis of 24x7 data center business operations, including current state & gap analysis, incident/risk assessment, data retention (storage) and information security analysis
Implemented training programs that improved operational efficiency, insuring systems uptime was maintained at 99.99%. Operational efficiency increased by 37%
Independent Consultant November 2006 – March 2012
Served in highly independent roles leveraging well-developed organizational, professional and management skills. Provided professional consulting services to The Rickman Group (Providence, RI), Robert Half Technologies (Providence, RI), Sepracor, Inc., and several nonprofit organizations in the areas of strategic planning, training and development, and IT operations management.
B.S., Computer Science - William Paterson College, Wayne, NJ
TECHNICAL SKILLS / COMPETENCIES
Hardware: Avaya office phone manager and soft console phone systems; Win NT Server, MS Windows Server (2003, 2000, NT 4.0); IBM servers: pSeries (3500), xSeries (366); Alpha VMS VAX
Software: Expert proficiency in Microsoft Office tools (PowerPoint, Word, Outlook, Excel, Project, Access, Publisher), including SharePoint, MS Project and Visio; Sage Intergy Meaningful Use Edition; Citrix; Digital Control Language (DCL), SQL, Sybase
Operating Systems: Windows 2000, 2008, XP, VISTA; Linux; VAX/VMS/OpenVMS
Environmental Systems: HVAC, Power, Generators, UPS, and Fire Protection/Suppression Systems
Network/Middleware/Web Services: Satellite; Lease Line; Radio; Voip; LAN/WAN; DSL; T1/T3; CISCO Ethernet Routing Switching; JBoss Enterprise Middleware; WebSphere; Apache HTTP Server
Learning and Development Services: Managing Internal/External client training and education; Adept at creating classroom/web-based training and instructional materials; Teaching aids and devices, as well as technical/trouble shooting procedure manuals and user guides; Very strong communicator, Task and Needs analyst