Customer Service Project Manager

Frank Rumoro

*** ***** ****** #***

Munster, Indiana 46321

Phone: 847-***-****

Email: *****.******@*****.***

Over 20 years management, logistics and operations experience dedicated to achieving profitability and delivering outstanding customer service. Energetic professional with exceptional analytical, organizational and people skills. Strong personal ethics and integrity. Convey a professional image of honesty and concern for our customers’ needs. Work well under pressure and deadlines. Excellent communicator and highly organized team-builder with strong leadership experience.

Experience

Owner & Manager 8/2006 – 10/2011

Rumoro Insurance Agency / Allstate, Palatine, IL

Allstate is a nationwide leader in personal/business insurance and financial services.

•Responsible for all operational areas (marketing, advertising, sales, P/L, accounting, personnel, purchasing, vendor negotiations, data entry, correspondence, customer service).

•Licensed for Property, Causality, Life and Health Insurance in Illinois and Wisconsin.

•Sales of insurance and financial services.

•Provide ongoing staff training and development programs to build top-performing teams.

•Dedicated to providing premier customer care and continuing customer education.

•Received “Star Performer/Midwest Region Award” (2007).

Service Center Manager 4/1998 - 8/2006

Parker Hannifin, Huntley, IL

Parker Hannifin is manufacturer/distributor of motion and control systems ($8B sales; 30,000 employees).

•Responsible for 9,200 sq. ft. facility with 12 staff.

•Managed sales, customer service, client relations, purchasing, warehouse, transportation and daily operations.

•Coordinated merger of multiple distribution locations during corporate buyout and location restructuring. Managed 3 facilities (Huntley, IL, Dayton, OH and Maple Grove, MN) during 8 month transition period.

•Designed office and warehouse configurations, including contract negotiations for facility build- outs.

•Served as Project Manager for the development and implementation of an automated order process program (emphasis on detailed scheduling, training and on-time delivery).

•Provided on-site presentations and training to employees and clients.

•Responsible for all financial aspects, including forecasting, budgeting, inventory levels and scheduling.

•Leading contributor to $7.2M corporate bottom line through increased revenue generation.

Receiving Manager / Warehouse Project Manager 10/1996 - 4/1998

Fidelitone Inc., Wauconda, IL

Fidelitone Inc. is a distributor of replacement products and parts ($2.1B sales; 800 employees).

•Directly managed 25 receiving staff and indirectly managed 23 additional staff involved with in stocking, parts labeling and kit production.

•Designed and implemented a PC-based warehouse management system to establish procedural streamlining of daily warehouse and inventory functions in 400,000 sq. ft. facility.

•Provided training on new warehouse management system to 360 employees.

•Installed and supervised new warehouse conveyor system to increase total production flow.

Operations Manager 3/1995 - 10/1996

National Parts (Subsidiary of Fidelitone Inc.), Wauconda, IL

•Managed multiple facilities (Wauconda, IL, 45,000 sq. ft.; St. Louis, MO, 40,000 sq. ft.; Pine Grove, NJ, 33,000 sq. ft.).

•Managed 8 supervisors and 95 support staff in customer service, client relations, warehouse and daily operations.

•Assisted in determining possible merger candidates and supervised conversion and consolidation of acquired companies at operational and system level, including staff training.

•Directly responsible for largest and most vital national accounts.

•Developed an ordering system for customers on a PC-based communication package; provided on-site training to customers.

Customer Service / Technical Research Supervisor 11/1989 - 3/1995

Fidelitone Inc., Wauconda, IL

•Managed 12 Customer Service Representatives and 10 Technical Research Analysts.

•Extensive nationwide travel for on-site client training on parts ordering system, technical data information and quality assurance.

Commodity Broker Assistant 8/1982 - 11/1989

S.D.S. Commodities, Chicago, IL

•Assisted commodity broker and clients with trading and out-trades at CME.

•Played active role in obtaining new clients.

Education and Credentials

A.A. Degree – Business

William Rainey Harper College, Palatine, IL 1984

High School Diploma

Buffalo Grove High School, Buffalo Grove, IL 1981

Computer skills include Microsoft Office Suite (Outlook, Word, Excel & PowerPoint).

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