Manager Quality Control
Resume:
MARTIN J. ISSA
St. Louis, Missouri 63026
Cell 314-***-****
*.****@*******.***
PROFESSIONAL HIGHLIGHTS
Citibank September 2007 - Present
Vice President – Repurchase Risk Manager
Operational Risk - Quality Control Manager October 2009 – Present
• Developed an internal quality control audit process and scorecard design to provide Directors with operational excellence and data capture integrity information.
• Identify and monitor high risk business control points.
• Proactively monitor Repurchase Department groups to ensure that their processes, procedures and policies are followed.
• Recommend and facilitate the improvement of department processes and procedures.
• Develop and maintain positive contacts and relationships with peers and Repurchase Directors to help assure visibility and credibility of operational risk audit control function.
• Conduct regular performance assessments to ensure department goals and objectives are met.
Repurchase Manager September 2007 – October 2009
• Pursue third party correspondent originators for the repurchase of single family mortgage loans that contain contractual breaches of the representations and warranties.
• Analyze underwriting and misrepresentation defects to determine if issues contractually breach seller contracts.
• Negotiate with counterparties to minimize financial exposure arising from contractual breaches weighing settlement vs. legal remedy.
• Analyze financial statements.
• Conduct regular performance assessments to ensure department goals and objectives are met.
• Engage and manage all stakeholders both internal to Citi and external to bring about resolution.
• Actively engage Counterparty Risk to constantly improve counterparty exposure assessment by communicating observed weaknesses.
• Perform regular quality control reviews to ensure department policies and procedures are followed.
First American Lending, Inc. November 1998 – August 2007
President
• Established a mortgage banking company.
• Business expansion from two original employees to a staff of forty at two locations.
• Company originated over $800 Million in residential mortgages.
• Supervise Loan Officers, marketing and clerical staff (hire, train and evaluate).
• Develop policies, procedures and job descriptions.
• Analyze loan applications and determine type of loan required.
• Establish investor contracts.
• Prepare budget forecasts; and compare against monthly profit and loss statements.
• Negotiate with various vendors for offices services.
• Originate Conventional, FHA, VA, and Subprime loans.
• Steadily increased revenues.
Custom Mortgage, Inc. Independence, Ohio February 1991 – May 1998
Branch Manager
• Started as a Loan Officer in St. Louis, then promoted to Branch Manager in May 1994.
• Re-engineered an under performing branch which sustained revenue growth
• Supervised Loan Officers, marketing and clerical staffs (hire, train and evaluate).
• Develop policies, procedures and job descriptions.
• Oversee full-time marketing department (and manager), and sales staff.
• Analyze loan applications; determine type of loan required and lender placement.
• Make credit decisions.
• Originate loans (Conforming and Non-Conforming).
• Generate and analyze weekly reports and summaries.
• In addition to management responsibilities, maintained high personal production rate.
• Effective staff management in conjunction with low turnover.
EDUCATIONAL BACKGROUND
Saint Louis University, St. Louis MO
Bachelor of Science in Business Administration
AFFILIATIONS
Licensed Missouri Real Estate Salesperson
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