Customer Service Human Resources
Resume:
Darlene Hernandez
Charlotte, NC 28214
******************@*****.***
Summary: Bilingual customer service professional with over 10 years of experience in the human resources field. Skilled at screening and hiring employees, providing training, and resolving personnel issues.
Highlights
• An excellent problem solver, multi-tasker, and communicator
• Bilingual in written and spoken English/Spanish
• Recognized for motivating and encouraging staff
• Proficient in Microsoft Word, Excel, and PowerPoint
• A-team player, acknowledged as total Customer Service Professional
Employment:
Wal-Mart 1/2008 – 11/2011
Supervisor and Sales Associate Charlotte, NC
• Supervised a department of 10 employees and provided excellent customer service
• Created employee schedules, designated breaks, and assigned departmental duties
• Operated cash register and maintained a clean and organized store
Charlotte Douglas International Airport 2/2006 – 12/2007
Human Resources Clerk Charlotte, NC
• Managed over 1000 employee files and maintained confidentiality at all times
• Provided translation services for managers in various departments of the airport
• Screened potential new hires and reviewed candidate resume
• Conducted reference and background checks on job applicants
• Assisted with recruiting by participating in events such as job fairs
• Responded to telephone inquiries, completed candidate data entry
Southside Hospital 9-1998/12-2006
Nurses’ Aide Bayshore, NY
• Certified as a Nurses’ Aid in the state of New York
• Monitored and recorded vital signs on patient charts
• Assisted RNs with patient care in a hospital environment
• Performed phlebotomy and drew blood for medical testing
• Provided medication reminders to patients
• Served as an interpreter for cardiac, surgical, and bariatric departments
Darlene Hernandez
7317 Tall Tree Lane
Charlotte, NC 28214
******************@*****.***
Contact this candidate