Customer Service Assistant
Resume:
Erin L. Vodusek
**** ******* ***** **. *** ***
Annapolis, Md. 21401
*********@*****.***
SUMMARY:
Seeking a position in which I can use my experience in Administrative & Clerical areas. Ability to learn quickly in a fast pace environment with little to no supervision. (Mainly worked in the food industry while attending college.)
WORK EXPERIENCE:
Atlas Container Corporation Severn, Md
(Assistant to Owner/CEO - Switchboard Operator) March 2010 to July 2011
(Originally hired as a temp through Office Team. Hired permanently after 121 days)
Answer incoming calls from main switchboard
Create and receive PO’s into database
Match up invoices with checks to be mailed
Sort incoming mail including CEO’s mail and email.
Update Excel spreadsheet with previous days Baled Waste, and distribute to all Executive Management, Plant Supervisors, Plant Managers, Scheduler, and all other management.
Scan, fax, copy, file.
Call or fax companies to get references of potential customers. Check their payment background and credit limit.
Fax proof of delivery and/or invoices to customers when requested
Make travel arrangements (hotel, car rental, flights)
Obtain credit card information from customers to pay for orders
Organize luncheons
Set up meetings
Purchase office supplies and other things items for kitchen
Make service calls for office equipment
Chartwell Country Club Severna Park, Md.
(Server) Nov. 2005 to June 2011
Process food and beverage orders and serve to Club members and guests.
Drive beverage cart on Golf Course taking and serving drink orders.
Work various banquettes such as private parties, weddings & department meetings.
Basic bartending
Gibson Island Country Club Gibson Island, Md.
(Server) Aug. 2004 to Nov. 2005
Process food and beverage orders and serve to Club members and guests.
Set up for weddings and other special occasions.
Worked private parties for members.
Basic bartending.
Miscellaneous duties include vacuuming and cleaning of the facility.
Bruster’s Ice Cream Pasadena, Md.
(Server) Apr. 2004 to Aug. 2004
Waffle Cone Crew Leader – responsible for preparing batches of waffle cones on a daily basis as well as training new and existing employees on said process.
Ice Cream Server – operate register, accept and prepare orders at customer service window.
Carini’s Pizza and Sub’s. Pasadena, Md.
(Server / Shift Lead) Aug. 2001 to Jul. 2004
Answer Phones – processed orders received by phone and customer walk-ins.
Cashier related duties including end of shift reconciliation.
Prepare food order for pick up as well as delivery.
Frequent shift lead – responsible for coordinating customer order and driver delivery activities.
EDUCATION/SEMINAR:
Anne Arundel Community College - (AA in Transfer Studies along with some computer classes) – awarded June, 2009)
SkillPath Seminar (The Indispensable Assistant Seminar) attended March 2011
Chesapeake High School - Graduated 2004 (General Studies)
COMPUTER SKILLS:
Microsoft Word, Excel & PowerPoint, Outlook (beginner and intermediate).
Familiar with Access
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