Customer Service Manager

JOYCE SIMPSON

Tel: 770-***-****

***********@*****.***, **************@*****.***

OBJECTIVES:

I am a highly qualified professional seeking an opportunity to demonstrate exceptional skills in customer service and to demonstrate my ability to handle high volumes of work and utilize innovative techniques.

EDUCATION:

Associates of Art in Accounting 2011 & Bachelor's of Science in Accounting 2013.

WORK EXPERIENCE:

Lucky's Business Center Jonesboro, GA 12/2011-03/2012

Store Manager

• Planned and directed activities such as sweepstakes promotional and coordinated with staff as required.

• Overseen activities directly related to providing business operations and internet services.

• Managed staff, prepared work schedules and assigned specific duties.

• Directed and coordinated the organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.

PB Disasters USA, 04/2011 – Present

IC Home Inspector

• Inspected homes and other dwelling residences after natural disasters for structural quality, general safety, and living functionality.

• Measured dimensions, verified and reported damaged dwelling structures.

• Referred emergency unresolved damaged dwelling grievances to FEMA for further investigation.

AirServ Corporation Atlanta, GA 10/2008-02/2010

Dispatcher International Affairs

• Coordinated and communicated assignments to employees and entered data in the computer database interfaced with Delta international flight schedule.

• Assigned agents and teams to tasks and locations to assist Delta flight passengers throughout the Hartsfield-Jackson Atlanta Airport.

• Supervised the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Atlanta Marriott NW Marietta, GA 1/2007 – 6/2007

At-Your-Service Agent

• Operated as a front desk back office call center agent that greeted, registered, and assigned rooms to guests of the hotels.

• Verified customers' credit, and established how customers paid for the accommodations.

• Provided assistance for customers with special billing requests.

• Calculated and quoted rates for hotel services such as contacted housekeeping and/or maintenance staff when guests reported problems, also made and confirmed reservations.

Encore Marketing Marietta, GA 1/2007 – 6/2007

Sales Director

• Directed a staff of 13 to 15 sales representatives to solicit products to small businesses.

• Organized and maintained new and existing accounts with professional customer service and care.

• Submitted and processed weekly payroll to corporate office for staff.

• Maintained and met weekly and monthly sales quotas of product.

Jasbar Inc. Lithia Springs, GA 10/2005-12/2006

Dispatch Manager

• Conferred with customers by telephone or in person to provide information about products and services and entered in orders, cancelled accounts and obtained details of complaints.

• Kept records of customer interactions and transactions, recorded details of inquiries, complaints, and comments

• Ensured that appropriate changes were made to resolve customers' problems.

• Negotiated and finalized pay rates and contract terms with customers and owner operators.

• Interfaced with operations and terminal managers to meet revenue quotas by creating positive relationships with brokers and direct customers.

Pension Boards UCC New York, NY 8/1996-11/2004

Sr. Benefits Representative

• Effectively responded to written and verbal inquiries from members via typed documents, telephone, and email and in person.

• Conducted research, analyzed and followed through on data found in daily, weekly and monthly status reports. Composed in-depth reports reflecting the findings from the research.

• Trained and provided guidance for new representatives on workload processing procedures.

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