Manager Customer Service
Resume:
Aileen Joy L. Talaroc
* **** S. California Street, Stockton, CA 95206 *
****************@*****.***
__________________________________________
Objectives : To find a position in the administration and management field in a nursing home and rehab facility that will offer a rewarding experience in the management field.
Education : University Of Phoenix MBA – September 2010
17000 S Harlan Rd, Lathrop, CA, 95330
CSUS, Cal. State University, Sacramento BS HS – December 2007
6000 J Street, Sacramento, CA 95819
San Joaquin Delta College AA NS- December 2005
5151 Pacific Ave., Stockton, CA 95219
Internship/ : 1. Kit Carson Nursing Home and Rehab April 2011 – August 2011
Training 811 Court Street, Jackson , CA 95642
In-process 1000 hours towards the AIT (Administrator In Training) program.
Duties: Supervised the staff of the following departments into their day to day job duties and ensured that employees comply with the facilities policies and procedures. Educated staff on policies and procedures pertaining to the regulations of Title 22 and Title 42 in order to enhance patient care.
• Nursing 400 hrs
• Business Office 300 hrs
• Admissions and Marketing 80 hrs
• Dietary 60 hrs
• Social Services 40 hrs
• PT/OT/ ST 30 hrs
• Medical Records 20 hrs
• Maintenance 20 hrs
• Housekeeping 20 hrs
• Activities 20 hrs
• Central Supply 10 hrs
• Contractors (Podiatrist, Hygienist, Pharmacist, Dietician, 10 hrs
Hospice Staff, Social Service Director, Physicians )
2. Kaiser Permanente Med Center January 2007 – December 2007
• Worked under the supervision of Dr. Mike Gonzales, Service Unit Manager of Oncology, Anesthetics, Surgery and Orthopedics department.
• Worked under Vicky Galego BSN-MBA, Service Unit Manager for Adult Primary Care Unit.
• Shadowed Mrs. Galego on a weekly basis in the Primary Adult care unit.
• Assisted in the gathering of surveys from patients ensuring that policies and procedures were being met by staff.
• Shadowed Judy Paqua BSN, Assistant Manager of Adult Primary Care Unit.
• Duties include: scheduling, daily briefing staff with changes and new policies and procedures. Overseeing as the new policies are carried out and that staff are able to comply with the changes by carrying out the right process.
• Managerial skills include: researching and creating new protocols, continually updating and implementing new and revised policies and procedures that were necessary in providing better care to patients
Work Experience : Recycling Fiber Co. Customer Service/Clerical
Stockton CA 95206 Jan. 2005 – Dec. 2007
• Answer multiple telephone enquires in a fast phase
• Record and log in daily sales in ledger
• Assist customers on buying and selling recyclables
• Open and close day to day ledger accounts
• Clerical work consists of typing, faxing, filling of receipts, letter notices and invoices.
San Joaquin Delta College Student Aid
Stockton, CA 95206 Aug. 2003 – Sept. 2005
• Assist disabled students with day to day activities
• Tutoring them with school work
• Assisting on them on their whereabouts on campus grounds.
Gulf Hotel Telemarketing
Manama, Bahrain Jan. 2000 – Dec. 2000
• Contacting former guests for hotel membership and inform them of upcoming events
• Selling tickets for hotel functions as well as dinner invitations to existing members
• Handling a very busy phone line on a daily basis
• Answer phone enquires
Special skills : Bilingual English / Tagalog (Pilipino)
Extensive in typing and 10- key
Acquired 5 years experience using Microsoft works and office applications such as word, excel, PowerPoint, outlook express, spreadsheet, task launcher etc.
Organization, job prioritization and time management are the known streghts.
Can work in pressure and still keep a positive attitude.
Contact this candidate