Administrative Assistant Customer

***************@*****.***

Mobile 410-***-****

Objective

To get a testing and demanding position that will utilize my skill and exceptional abilities. Also to get a motivated leadership position creating impact on subordinates and requiring imaginative and pioneering approaches for solving problems, strategy growth and implementation of my own goals, to secure a lasting career.

Summary

Throughout the duration of my career I have:

● 6 months Epic, Cadence Scheduling experience

● Carried out various administrative tasks with efficiency.

● Able to adapt to new software practices, possess knowledge of excellent record maintenance and filing techniques.

● Able to adeptly use all application in Microsoft Office, and knowledgeable on internet operations.

● Created and maintained responsibility for production of company’s bi-monthly newsletter including the development of a more sufficient customer database.

● Demonstrated substantial experience in problem solving through handling calls of irate customers to ensure their satisfaction, in a professional manner, securing future revenues and providing credits when necessary while consistently keeping a high level of accuracy.

● Maintained high stats and received numerous awards for exceptional performance including Top Representative of the Month six times in one year (U-Turns).

● Proven myself to be a competent team player with the capacity to manage a number of diverse customer support functions.

I am confident that my work stability and high degree of motivation will be of significant value to your organization.

Relative Experience

Core Service Spec II: September 2011 - March 2012

Kelly Services / Johns Hopkins Hospital

• Follow company rules diligently

• Typing 40/45 wpm, typing skills; excellent written and verbal communication; telephone manner

• Ability to interact with patients,staff,families,members of health care team and external agencies

• Analytical skills to resolve problems associated w/appts scheduling and scheduling protocols

• Entered Scheduled, and cancelled medical appointments

• patients demographic and billing information

• Medical terminology, Word (basic) exp using EPIC system,Microsoft Office Outlook

• Cadence Scheduling

• Proficient personal computer skills including Microsoft Office.

• Knowledge of Word and Excel. Able to adapt to new software practices

• Handled customer requests and recorded requests into database

Willing to relocate to any part of Georgia..

Online Service Representative June 2011 – September 2011

Hotwire

● Follow company rules diligently

● Assist a high volume of customers via inbound calls and emails in confirming, placing, changing and cancelling various types of travel arrangements

● Insure that all incident reports are accurately recorded and reported

● Maximize all downtime to expand my product systems and industry knowledge

● Administrative duties included: operating of phone and email system, travel arrangement software, generating reports, filing and faxing

Customer Contact Representative November 2010 – March 2011

Publisher’s Circulation Fulfillment

● Follow company rules diligently

● Start new subscription customer accounts for New York Times

● Handle incoming calls to assist customers regarding delivery issues

● Save, temporarily stop, and cancel accounts

● Process and apply payments to past and present balances through I-Dox

● Verify accounts through Siebel

Customer Accounting Representative June 2009 – February 2010

Marriott Business Services

● Follow company rules diligently

● Handled guest accounts from all Marriott branches processing adjustments and applying changes to future reservations

● Made outbound calls to hotels directly and Marriott Rewards to update changes and apply points to guest accounts

● Assisted revenue department in recovering funds from third party booking agencies

● Verified appropriate charges to accounts through Real-Time Merchant

● Assisted guest via third party calls to their financial institutions to correct charges and authorization holds

Administrative Assistant April 2006 – May 2009

U-Turns, Inc.

● Follow company rules diligently

● Responsible for multi-tasking family accounts via internet and multiple phone lines

● Worked with Excel spreadsheets to organize accounts

● Filed payments in QuickBooks database

● Assisted with hiring process, light filing and bookkeeping

Education

● Ashworth College, Small Business Management Diploma - Present

● Gadsden Community College, Information Technology Certificate - 2003

● T.R. Miller High School, Academic Diploma - 2001

Administrative Skills and Detailed Qualifications

● Medical terminology, Epic System7

● Cadence Scheduling

● Microsoft Suite (Word, Excel, Access and PowerPoint)

● World Span, Amadeus, Apollo, Real-Time Merchant, I-Dox and Oscar

● 10-Key by touch

● Typing Speed of 50wpm

*References available upon request

Contact this candidate