Customer Service Data Entry

813-***-**** cell

****************@*******.***

Objective

I have over 16 years of experience providing customer /client care in a busy office setting. I have a strong background in customer service/client care and supervisory experience, both of which have aided in the development of efficient communication and problem solving skills. These skills, coupled with being well organized, team player, efficient and self-motivating would make me an excellent asset to your team.

Experience

Supervisor of Client Service Team

2004 - 2011 Polk County Animal Hospital, Lakeland FL

Performed daily clerical needs. Organized and managed the business backbone of the office. Supervised and managed four front clerical staff members. Listened and resolved problems as they presented themselves from clients. Created new protocols to help the front office run smoothly. Maintained communication between department supervisors and resolved internal problems between staff members. Maintained open communication with our clients in person and by phone

Doctors Assistant

2003 - 2004, Dr. Beattie’s Animal Clinic, Hinesville, GA

Assisted doctors in rooms with giving vaccines and diagnostic testing. Prep animal for surgery, drew blood, set up the surgery room as well as assisted the doctor in surgery. Handled the care of animals during post op time and consoled clients during difficult times.

Register One 2001 - 2003, Liberty Regional Medical Center, Hinesville, GA Preformed data entry of all incoming patients. Maintained a multi-phone line system. Verified information and created medical charts. Performed basic clerical operations and was responsible for discharging patients and collecting payments for services performed.

Office Receptionist

1997 - 1999, Diagnostic Clinic, Clearwater, FL

Performed data entry of patients* information, verifying of health insurance and collecting of co-payments. Created medical charts and made sure all appointments were confirmed for the next business day. Performed basic office duties such as filing, answering phones, typing, faxing along with

patient relations.

Education

PTEC Technical College, Largo, FL

Certificate in Animal Assistant

References available upon request

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