Customer Service Sales
Resume:
Paul W. Allen Jr.
Hixson, TN 37343
Home Phone 423-***-****
Email: **********@*****.***
QUALIFICATIONS SUMMARY
I am a performance-driven inventory management professional with over 25 years’ experience in the Inventory Control & Customer Service field along with Purchasing, Shipping & Receiving, and Inside Sales. I have the ability to provide comprehensive support to all levels of management. I have a positive professional attitude and I am committed to excellence. I am highly focused and results oriented and able to support complex, deadline driven operations. I have a solid grounding in all aspects of Inventory Management, Purchasing, and Shipping and Receiving.
PROFESSIONAL EXPERIENCE
April 2011 - Present EHS Inc.
Customer Service / Inside Sales / Inventory Control
o Resolved difficulties at each stage of customer life cycle.
o Given priority and managed day-to-day customer follow-up to make sure appropriate resolution.
o Entered client information into computer system to allow estimates to be produced.
o Expressed positive, supportive, and cultivation relationships with managers.
o Offered constantly high class and well-timed customer service to reach individual objectives and aimed performance levels.
o Strive and ensure that orders ship on time
o Deliveries to customers.
Dec. 2009 – Feb. 2011 SOUTHERN HONDA POWER SPORTS
Salesman
o Responsible for highlighting features, gathering information, inspecting motorcycles & ATV’s, comparing and contrasting competitive models and demonstrating vehicle operations.
o Building rapport, qualifying buyers by understanding, interests and requirements of buyer, matching interests and requirements to various models.
o Developing and maintaining relationships with new as well as existing customers, responding to inquiries, suggesting trade-ins, greeting drop-ins, recommending sales campaigns and promotions.
o Negotiating price; asking sales; completing sales or purchase contracts; closing sales by overcoming objections; explaining provisions and financing.
o Demonstrating vehicle by explaining capabilities, characteristics and features; explaining services and warranties; taking drives.
o Completing reports and providing sales management information.
The company I initially worked for was bought and sold several times while I was with
them. Below are the different company names during the years. I was in the same position
and physical location.
2007 – Dec.2009 SOUTHEAST RUBBER & SAFETY LLC
(formerly Samson Industrial)
Customer Service / Inside Sales / Inventory Control
1998 - 2007 SAMSON INDUSTRIAL / MEIER TRANSMISSION
(formerly Industrial Rubber & Safety Products)
Customer Service / Inside Sales / Inventory Control
1985 - 1998 INDUSTRIAL RUBBER & SAFETY PRODUCTS
Customer Service / Inside Sales / Inventory Control
Duties include general administrative duties, phone sales, customer service, problem solving and purchasing. Warehouse duties included shipping & receiving, counter sales & general warehousing.
o Resolved difficulties at each stage of customer life cycle.
o Given priority and managed day-to-day follow-up to make sure appropriate resolution.
o Entered client information into computer system to allow estimates to be produced.
o Offered constantly high class and well-timed customer service to reach individual objectives and aimed performance levels.
o Counter Sales, phone sales & cold call sales
o General Warehousing
o Product Assembly (Hose , Belt and Gasket Fabrication)
o Inventory Control: Ensured that needs were consistently met by improving and developing inventory management processes and procedures.
o Purchasing & Receiving of Inventory
o Expediting of Open Purchase Orders
o Quoting
o Loading and Unloading Freight
o Shipping and Receiving Documentation
o Provided other employees within the organization computer system training.
OTHER SKILLS
• MS Word, MS Excel, MS Access, MS PowerPoint, MS Outlook Express.
• Win XP
• MS Office XP Prof
• Fork Truck Trained
• Eaton / Aeroquip Hydraulic Level I Training
• Garlock Level I Fluid Sealing Training
• 3M OH&ESD Respiratory Training
• Activant Business Software: Profit 21 and Prelude
• Able to pick up and learn new programs at a very quick rate.
REFERENCES
• Dane Strickland
Lewis & Goetz Inc.
• Steve Dockery
Southeast Rubber & Safety
• Rick Manning
Southeast Rubber & Safety
• Chris Mylek
Pro Fire Safety
• Mike Vaughn
Southern Honda Powersports
Contact this candidate