Customer Service Administrative Assistant

Alicia Harbin **** Cascade Road SW, Apt. O- *** Atlanta, GA 30331 662-***-**** ***********@*****.***

Certified Medical Administrative Assistant and Medical Assistant seeking an opportunity within a healthcare organization that will allow me to utilize my skills and education; Consistent high achiever, highly motivated, detailed oriented and a quick learner; Excellent verbal and written communication skills.

Skills

• Typing 30-45 wpm

• MS Word Proficiency

• MS Excel Proficiency

• Medical Terminology

• Patient Check in/out proficiency

• UB-92/hcfa-1500

• Insurance Verification • Vital Signs

• Ability to multitask

• Medical Data Entry

• Exemplary Customer Service

• Appointment Scheduling

• Billing & Coding

• Blood draw/Injection

Education

Associate Occupational of Science Westwood College Atlanta, GA 2011

Major: Medical Assisting

Certified Medical Administrative Assistant Lincoln College of Technology 2005

Work History

Medical Assistant Dr. Braswell OBGYN Clinic Atlanta, GA 2011

• Record patients' medical history, vital statistics and information /test results

• Interview patients about their medical information and vital signs, weight

• Prepare treatment rooms for patient examinations

• Patient check-in, scheduling and collection of coinsurance (co pays)

Cashier Wendy’s Restaurant Atlanta, GA 2003-Present

• Provides exemplary customer service to patrons

• Take and fill orders in an accurate and timely manner

• Maintains incoming and outgoing cash flow to company’s cash drawer

• Contributes to increase of annual sales from $1 million to $2.5 million

• Built solid customer base through relationship marketing

Self-Pay Collector Phoenix Healthcare Management Service 2005-2006

• Medical Claims adjustment

• Outbound calls advising patients of outstanding payments

• Medicaid verification

• Web portal, Intel & Star

Awards/Certifications

CPR Certified American Heart Association 2010

Certified Medical Administrative Assistant Lincoln College of Technology 2005

Certified X-Ray Technician Radiology Specialty 2010

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