Insurance Supervisor

JANET V. WOODS

**** ********* ***** #*** ***********, CA 93311

951-***-**** (Cell) E-mail: c149ev@r.postjobfree.com

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EDUCATION

Master of Public Administration May 2012

University of La Verne La Verne, CA

Bachelor of Science, Organizational Management August 2009

University of La Verne La Verne, CA

PROFESSIONAL EXPERIENCE

CAPITAL INSURANCE GROUP Bakersfield, CA August 2011 to Present

Senior Telephone Claims Representative

Handle injury and non-injury personal automobile and commercial line claims.

Investigate, evaluate, and negotiate claim settlements.

Maintain diary system and document claim activity.

Conclude liability determinations and request settlement drafts, etc.

DECISIONQUEST Torrance, CA Sept. 2000 to Nov. 2010

Word Processor (on-call)

Transcribed handwritten questionnaires into Microsoft Word documents.

Edited and proofed Microsoft Word documents.

ALL MOTORIST INSURANCE Calabasas, CA Feb. 2008 to Dec. 2008

Liability Claims Examiner

Handled injury and non-injury personal automobile liability claims.

Investigated, evaluated, and negotiated claim settlements.

Interviewed first and third party claimants and obtained statements as necessary.

Reviewed policies and resolved coverage issues.

Concluded liability determinations and requested settlement drafts, etc.

CNA INSURANCE Brea, CA June 2006 to November 2007

Operations Supervisor

Provided direction to support staff to 17-21 employees in the Claims Department.

Managed bill payment reports and the bill payment approval system.

Monitored unit productivity and coordinated and facilitated training.

Developed and implemented new processes that decreased bill payment turnaround time and increased productivity.

ALL MOTORIST INSURANCE Calabasas, CA March 2003 to June 2006

Claim Supervisor

Supervised a unit of four to five property damage and bodily injury adjusters.

Directed adjusters with investigation, liability determination, evaluation and settlement.

Approved settlement drafts, conducted file audits and communicated findings to individual adjusters.

Accomplishments: Promoted from liability claims examiner to litigation specialist and from litigation specialist to claim supervisor.

MANPOWER TEMPORARIES Long Beach, CA November 2002 to March 2003

Secretary

Provided clerical and administrative support to the Long Beach Housing Development Department staff.

Answered phones, relieved receptionist and greeted customers and clients.

Reviewed new homebuyer applications and maintained spreadsheets.

PRG INSURANCE STAFFING Costa Mesa, CA July 2001 to October 2002

Claims Examiner

Handled injury and non-injury personal automobile liability claims.

Investigated, evaluated, and negotiated claim settlements.

Reviewed policies and resolved coverage issues.

Concluded liability determinations and requested settlement drafts, etc.

EXPLORER INSURANCE Santa Clarita, CA January 1999 to October 2000

Senior Claims Processing Supervisor

Directed 21-25 employees in the clerical support unit.

Prepared weekly and monthly status reports and performance evaluations.

Monitored unit productivity and coordinated and facilitated training.

Conducted and attended staff meetings and coordinated special projects.

VOLUNTEER EXPERIENCE

FLOOD MINISTRIES Bakersfield, CA January 2012 to May 2012

Intern

Updated client spreadsheets and databases with event and program information.

Greeted clients at events and distributed program materials.

Assisted with set up and clean up at weekly Celebration Service.

ADDITIONAL SKILLS

Microsoft Office: Word, Excel, PowerPoint, and Outlook; Internet; data entry; word processing; general office functions; transcription, etc.

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