Customer Service Technician

Tim Omi

650-***-**** cell phone San Jose, CA ***.***@*****.***

Summary

• Offering eight years experience working in the Hazardous Waste Disposal industry.

• Excellent Customer Service abilities to establish rapport and develop long-term client relationships regarding removal or containment of asbestos, manufacturing wastes, bio-hazardous waste and chemical waste.

• Strong communication skills to lead and train teams in standard operating procedures and safety and interact with other departments regarding client issues, conflict resolution, and coordination of hazardous waste pick up or disposal.

• Proven ability to work calmly in fast-paced, high stress situations, meet deadlines, and use critical thinking and diplomacy when handling difficult situations.

• Computer literate using AS 400 Preview, MS Windows systems: MS Word, MS Outlook, MS Excel. PowerPoint and varied chemical databases relative to handling MSDS information.

• Created quotes, waste profiles, proper shipping and billing documents daily including manifests and bill of ladings.

• Scheduled different parties involved such as various transportation companies pick up large amounts of liquid and solid waste from customer. Also overseeing outside vendors to make sure all the correct equipment was delivered to customer site.

Professional Experience

Parts Cleaning Technician – Adecco Technical, Santa Clara, CA 10/10 – 02/11

Contract assignment with Metron Technologies cleaning machine parts by using following SOP’s for each type of manufacturing microchips. Packaged materials in a clean room environment for shipment.

Customer Service Representative

PSC Environmental Services, Santa Clara CA 2006 - 2010

Maintained and managed up to 100 commercial and industrial accounts within San Mateo, Alameda, Santa Clara and Stanislaus Counties.

• Compiled and wrote pricing manual for each waste stream within specific divisions.

• Saved major client by working 1-on-1 to develop a detailed procedure to establish and acknowledge service orders, date and time of receipt, pick-up, and service completion. Developed a spreadsheet to outline each waste streams (profiles), respective disposal processes, timelines and related pricing. Maintained all customer files such as invoices, credit memos

• Awarded long-term business contract with a new client based on rapid response to identify a mystery drum of liquid on site; prepare price quote and coordinate pick up with minimal impact to business.

• Recognized for meeting performance metrics, deadlines and managing high-volume workload with speed and accuracy.

• Resolved customer-billing issues and processed customer credits.

CRM Administrator (Contractor)

Applied Biosystems, (Through Kelly Scientific Resources), Burlingame CA 2005 - 2006

• Worked with environmental health and safety departments interpreting hazardous waste laws to Appliedbiosystems employees.

• Initiated project to manage chemical inventories and MSDS’s for entire Appliedbiosystems facility by updating, filing, indexing scanning documents into a chemical database for quick retrieval and adherence to state regulations.

• Teamed with Environmental Health & Safety department co-workers to write MSDS's on applied biosystem products to prevent injury for customers.

• Initiated and completed project to create and assign a database template for all products with an MSDS. Also provided quick retrieval of MSDS’s by scanning documents to a chemical database and emailing them to the appropriate person.

Environmental Technician (Contractor)

Onyx Environmental Services (Through Aerotek, South San Francisco CA 03/05 - 11/05

• Ensured pick-up manifests contained correct EPA and state codes; updated any discrepancies.

• Member of clean-up teams, who dismantled, decontaminated and demolished former industrial/manufacturing facilities to ensure clean-up completion, met all state and federal requirements. Packaged and handled various types of hazardous waste.

• Maintained accurate inventory and performed housekeeping of waste areas.

Romic Environmental Technologies

Waste Tracking Administrator, E Palo Alto, CA 2000- 2004

• Trained new employees on SOP. Mainly one-on-one consultations to answer questions and inform new hires of processes, safety procedures, reporting protocol.

• Received inside/outside transporter manifest and ensured compliance and completeness with EPA and state regulations.

• Resolved various discrepancies regarding manifest as well as customer issues.

• Scanned hazardous waste manifests for retention purposes.

Education

40 Hour HazWoper Certificate – Safety Unlimited (July 2011)

Bachelor of Arts, Geography - San Francisco State University

Biotechnology Lab Technician - Certificate-BioHealth College

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