Customer Service
Resume:
Crystal D. Henderson
Cleveland, Ohio 44104
*******.*********@****.***
Experience:
DialAmerica Middleburg Hts., OH
Customer Service Rep. 8/2008 to 1/2009
Contacted company’s clientele to verify the accuracy of information provided in the company’s database.
West Corporation Rocky Mount, NC
Customer-Service Rep. 04/2007 to 03/2008
Answered inbound calls from customers that had technical difficulties with their cell phones and assisted them by troubleshooting . Also assisted with billing details.
Life Incorporated Rocky Mount, NC
Rehabilitation Specialist. 05/2005 to 03/2008
Assist children and adults with MR/DD with the activities of daily living in a group home setting, administered meds, assisted with menu planning and shopping and assisted with individual service plans.
Aegis Communications Rocky Mount, NC
Quality Analyst 09/2003 to 04/2004
Monitored calls made by agents in a call center to ensure that the quality of the company’s standards were being produced. Coached agents on how to improve the quality of their calls.
Education: Cleveland Central Catholic High School Cleveland, Ohio
High School Diploma 1996-2000
Cuyahoga Community College Highland Hills, Ohio
Associate of Arts (Psychology) 2008-2009
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