IT SUPPORT

DINESH SINGH JAT

Mobile: **-**-920-***-****, 930*******, 075**-******

Email: ******.***@*****.***

JOB OBJECTIVE

I want to utilize my potential to its maximum for the betterment of the Organization & my growth.

PROFESSIONAL SUMMARY

Total 6 years experience in IT Support with different types of domain like Education, Retail, finance and Medical.

Windows Server 2003 (installation, monitoring & management)

Active Directory

o Planning, implementation & management of group policies & user policies

Symantec Antivirus server 10.0 – Configuration, Installation & management

Symantec Antivirus client – Installation & management

IIS – Configuration and management

SQL Server 2005 – Maintenance and backup.

Lotus Notes Client – Configuration and problem management.

Microsoft Outlook.

SAP.

Hardware troubleshooting

o IBM Think centre, HP DL380, HPDX2280, Dell/HCL PC, Zebra Barcode printer, Thermal Printer, Acer/Dell Laptop, EDC Machine, Touch Screen Monitor, Card Swapper, Nortel Phones, Cat 5/6 Crimping and Punching, Employee Card Punching Machine, IP cameras, CCTV, Access Card Control Machine.

AREAS OF EXPERTISE

IT Infrastructure Management

Analysing business needs and spearheading initiatives regarding establishment of IT infrastructure including procurement of hardware and software.

Maintaining updated documentation for current hardware and software configurations, and also for proposed future installations & modifications to the current environment.

Developing and negotiating with vendors for timely supply of computer peripherals and hardware devices to facilitate smooth project activities, ensuring compliance with SLA.

Network & System Administration

Managing the administration of LAN configuration and maintenance of application servers and databases.

Managing the installation, configuration & maintenance of servers, workstations, printers, network services and peripherals on multiple platforms.

Assessing organisational requirements for network security and implement security software / devices like Firewalls and filters for protection against virus / spam attack from the web.

Technical Support & Team Management

Supervising the resolution of queries regarding the Information System / Software & extending onsite support to the clients including maintenance of hardware/software support.

Troubleshooting problems pertaining to System Performance, Network Administration, Application Conflicts and System Bugs; spearheading data back-up and recovery activities.

Implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members; monitoring performance & providing feedback on areas of improvement.

ORGANISATIONAL EXPERIENCE

April‘2009

PIYUSH PATHOLOGY®, GUNA (M.P.)

Executive - IT & LAB Operations

Job Responsibilities

Managing IT Operations & Pathology Operations.

Maintenance of Pathology laboratory testing machine’s software and database.

Assurance of Quality Testing with EM360 Biochemistry, Sysmax-21 Haematology machine.

Procurement of Pathological machine, IT assets and Regent for blood testing.

Conducting Training for new employee.

Backup of EM360 Machine, Birla Soft Backup Server & Report Server.

Proper barcode printing for error free testing.

May‘2008 – Feb ’2009

PROMART, (PROVOGUE INDIA LTD.), INDORE

Senior Executive - IT

Job Responsibilities

Manage IT infrastructure and Application support of stores & warehouses.

Flexible regarding working hours during busy periods.

Provide support for application like Polaris, 3ev2, SAP.

Vendor Coordination for different IT operations.

Preparing MIS reports from BIW and POS.

Maintain required inventory of hardware and software components.

Organizing IT training for employees.

Executes new applications rollouts.

Implementations of I.T. Policy.

PO creation, Article creation, Item cataloguing.

Managing and monitoring Anti-Virus server, firewall & patch management.

User support on mailing operations & troubleshooting of various computer peripherals and Desktop, laptop, Servers, Printers, LAN, VPN.

Manage and maintain the Voice and Data Infrastructure. Build state of the art technology infrastructure for Network and voice communication which will benefit the business through good service to customers.

Achievements :

Configuration and administer SAP BIW, Clients MS-Outlook e-mail system.

Successfully carries the additional responsibility of implementation of Polaris retail software.

Letter of Appreciation from Head office.

March‘2006 – April ’2008

PANTALOON RETAIL INDIA LTD. (FUTURE GROUP), INDORE

Business Support Executive - IT

Job Responsibilities

Wholly accountable for technical support operations of the site ensuring system availability and little downtime through preventive & proactive maintenance.

Supporting 10 stores and warehouse for smooth IT operations.

Support Key business Applications such as SAP Store Back Office and point of sale system.

Solution interface for store business team.

Support and manage store technologies and range of retail operations.

Interaction with store operation & provide application support

Training for New Employee (Induction).

Point of Sales installation.

Implementing Patches, Version Up gradation

Loading of masters updates to Stores & ensure updation of the same in time.

To provide support to Accounts in reconciliation of data

Ensure MIS data and store data reaches store in specified time frame.

Configuring Barcode Software & training for Export & Import of Barcodes.

Data Backups (POS, CLP, Lotus Notes, GV, EDC etc).

Anti Virus Updations, Monitoring & ensuring proper access controls.

VPN utilization.

Festive season Planning.

Setup of Cash Counters.

Installation of POS, MS-Office, Lotus Notes Server and Client SAP Back office , SAP financial wherever required

Monitoring of Manual Cash memos, POS rolls, refilling of Printer Cartridges

Have a initial control over the inventory transactions

Stock Taking and generation of Discrepancy report

Ensure Filing of Reports, Credit notes, Cancelled bills are done on time.

Maintaining Hardware inventory.

To maintain miscellaneous equipments like Line Printers, DMP, Laser & Inkjet

Printers, CDW/R & Scanners.

Training of Users and making them understand the benefits of following the systems.

Vendor Management through constant meeting and discussion on support and service deliveries.

Reduce cost through various cost saving initiatives, build strong network with low maintenance and management cost.

Achievement:

Letter of recognition & appreciation from the IT & Operations Dept.

May‘05 – Feb’06

ICICI HOME FINANCE LTD. INDORE

Operations Executive

Job Responsibilities

Making Credit approval memorandum and analyzing Loan files for disbursement.

Checking documents of loan files as per bank policy.

Making monthly report of disbursed case.

Issuing Checks for disbursed case.

Achievements:

Appreciation from Credit manager for highest number of file disbursement at month end.

Quality disbursement during high volume of customer.

Oct‘04 – April’06

NIIT CENTRE. INDORE

Lab Assistant - IT

Job Responsibilities

Maintaining centre PCs and network.

TECHNICAL SKILLS

Conversant with Windows 2003 server, Active Directory, Group Policies, DHCP, DNS, IIS, RIS, WSUS, Antivirus Servers.

Exposure to Data Center activities and ability to handle large windows infrastructure.

Hands on experience in Network cabling and network troubleshooting.

Assembling, configuring various hardware devices and installation of drivers.

Adequate Knowledge of MS Patching and resolving the security based problems.

Problem-solving Capability in IBM, HP and Dell Hardware.

Live training from Microsoft: - Windows 7, Windows 2008 Server R2, Windows Exchange server 2010.

PERSONAL SKILLS: -

Comprehensive problem solving abilities, sincere and trust worthy with good inter-personal relations and eager to learn.

ACADEMIC PROFILE

Bachelor of Science (Computer Science)

Rani Durgavati University, Jabalpur (M.P.)

OTHER QUALIFICATIONS

Juniper Networks Certified Internet Associate - Enterprise Router.

MCP (Microsoft Certified Professional - XP, Win2k3Server, Exchange Server)

DNIIT

HDCA

PGDCA.

PERSONAL DOSSIER

Date of Birth : 31th July, 1983

Martial Status : Married

Nationality : Indian

Languages : English, Hindi.

Present Address : “SADHNA SADAN” RADHA COLONY, GUNA (M.P.) PIN-473001.

DATE : 30/06/2011 DINESH SINGH JAT

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