Customer Service Representative
Resume:
Kamika Rudolph
Montgomery, AL 36117
***********@*****.***
Phone: 334-***-****
Alt: 334-***-****
My objective is to maintain a long term position within an established company with advancement opportunities
May 2011- Present
Knology
CSR
Montgomery, AL
Accept and process payments.
Perform routine billing related tasks, i.e. process checks and credit cards.
Invoicing fold, insert envelopes, seal, and stamp.
Answer purchase inquiries regarding pricing, space, bandwidth etc.
Help design and update company marketing materials, print advertisements and website.
Help to coordinate special events, promotions and seminars.
Occasional travel.
Process mail and ship packages upon request.
Perform light lifting 25lbs.
June 2010- May 2011
HP(Verigent)
Federal Desk Agent
Montgomery, AL
Responsible for assisting all customers with their questions about any of our supported software and computing platforms to the best of his/her ability, in a professional and courteous manner, research questions using a variety of manuals and resources, and work with other consultants, CIT staff and affiliated consulting organizations in answering any customer's questions, stay abreast of current news, system information, problems, changes and updates relevant to our user community.
August 2007- June 2010
Colonial Bank
Call Center Agent/Regional Branch Specialist
Montgomery, AL
Provide customer service by completing various retail banking transactions for personal and commercial customers. Promote and sell bank products and services. Monitor and maintain control of cash. Perform various branch operational tasks and services. Complete compliance records.
November 2005-August 2007
Hospiscript Services LLC
Customer Service Representative
Montgomery, AL
Provided excellent customer service in a call center environment taking inbound calls
assisting hospices and pharmacists with billing and insurance issues
EDUCATION:
2001 South University
Montgomery, AL
Associate of Science Office Administration GPA: 3.0
I possess 10 years of customer service and call center experience
Contact this candidate