Customer Service Information Technology

MILTON GREEN JR.

**** ***** ***** **. *********, TX 76012

Mobile: 215-***-****

Fax: 817-***-****

*********@*****.***

OBJECTIVE

AN OPEN-MINDED INDIVIDUAL WHO IS ABLE TO WORK WELL WITH A GROUP OR ON OWN INITIATIVE. WILLING TO TAKE ANY RESPONSIBILITIES AND ASSIGNMENTS, REGARDLESS OF THE CHALLENGE. A SELF-RELIANT INDIVIDUAL WITH THE ABILITY TO PICK UP NEW IDEAS AND CONCEPTS QUICKLY. ENJOYS LEARNING NEW SKILLS AND METHODS OF WORKING. BEING THAT I HAVE A 12 YEAR TRACK RECORD IN INFORMATION TECHNOLOGY, I TAKE PRIDE IN PRODUCING EXCELLENT WORK AND CAN ACCEPT CONSTRUCTIVE CRITICISM. ORGANIZED AND CAN WORK UNDER PRESSURE IN A BUSY ENVIRONMENT. LOOKING TO MAKE A BREAKTHROUGH AND ENHANCE MY SKILLS IN ALL PLATFORMS OF THE INFORMATION TECHNOLOGY OR ANY INDUSTRY OR CAREER I POSSESS.

EMPLOYMENT HISTORY • Ability to operate Model 5000 copy/collating machine

• Knowledge of and experience with corporate mailroom procedures

• Good filing and organizational skills

• Experience in handling confidential paperwork

• Ability to take accurate phone messages and deliver messages promptly

• Good customer-relations background

P.C. technician

Express Professionals, Irving, TX

o Replicate and troubleshoot the customers P.C. problem.

o Diagnose and repair P.C.’s per repair tickets.

o Provide excellence in customer satisfaction.

o Include software install and reimage for all versions of Windows.

o Installation of required hardware as needed.

Technical assistant

Young Entrepreneurs Network, Arlington, TX

o Diagnose and repair PC and laptops.

o Send out emails to the proper departments.

o Keep a log of all of the repairs done.

o Provide extensive customer service through inbound and outbound calls.

Independent contractor/courier

Office boys, Philadelphia, pa

• Pick up and deliver packages to businesses and airlines in the northeast region.

• Successfully complete all jobs by time requested.

• Coordinate delivery of large projects. 09/2011- present

04/2009-present

05/2010-05/2011

Guest service agent 02/2009-03/2011

Piedmont airlines, Philadelphia, pa

• Accurately scan passenger’s luggage to be loaded and unloaded.

• Marshall in airplanes and taxi airplanes out to runway.

• Assist passengers with any problems or troubles with ticketing.

Commercial Vehicle Operator 09/2001-01/2009

Swift transportation, Breinigsville, pa

• Delivered freight throughout all 48 states in a class A commercial vehicle.

• Maintain safe operation and cleanliness of a commercial vehicle.

• Practice the safe operation of a commercial vehicle under the FMCSA and DOT.

EDUCATION

Strayer University, Irving, TX

o In pursuit of B.S. Information Science

o In pursuit of Comp TIA A+

University of phoenix online, Phoenix, AZ

o In pursuit of B.S. information Science

West Philadelphia Catholic High School

o Diploma 2011- PRESENT

2009-2010

1990-1994

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