Customer Service Representative
Resume:
Arthur Frias
El Paso, Tx. ***36
Career Objectives
• To find an opportunity that will allow me to demonstrate that I am a hard working individual who is anxious to increase my knowledge, thereby becoming an asset to the company.
Work History
March 5, 2012-April 6, 2012
HGS/AT&T – El Paso, Tx.
Sales Representative
Interact with customers to provide information in response to inquiries about products,
services, and to handle services and complaints. To upgrade or downgrade features,
rate plans, and equipment. To keep information current, to resolve their issues, to transfer
call to proper department. Any changes made or upgrades; I will get commission out of it.
January 11, 2011 – Feburary 29, 2012
Alorica- El Paso, Texas
Customer Service Representative
Interact with customers to provide information in response to inquiries about products,
services, and to handle services and complaints. To upgrade or downgrade features,
rate plans, and equipment. To keep information current, to resolve their issues, to
troubleshoot their equipment and to transfer call to proper department.
Feb 24, 2010 – March 23, 2011
United Blood Services – El Paso,Texas
• Customer Service Representative
Interact with customer to provide information in response to inquiries about products, services, and to handle services and complaints.
May 02, 2008 – Jul 14,2009
Wal Mart Associates – El Paso, Texas
• Cashier/Gas Attendant
Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks.
May 18, 2007 –Nov 21, 2007
Gc Services – El paso, Texas
• Customer Service Rep.
Answered inbound calls, money transactions, data entry, record outcome of calls and provided customer service. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints
Jun 05, 2005 – Nov 19, 2006
Panache – El paso, Texas
• Security
Circulate among visitors, patrons, or employees to preserve order and protect property. Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection. Inspect and adjust security systems, equipment or machinery to ensure operational use and to detect evidence of tampering. Monitor and adjust controls that regulate building systems, such as air conditioning, furnace, or boiler. Monitor and authorize entrance and departure or employees, visitors, and other persons to guard against theft and maintain security of premises. Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
Aug 01, 2004 –May 04, 2006
• Office Clerk
• Answer telephones, direct calls and take messages. Collect, count, and disburse money, do basic book keeping, and complete banking transactions. Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. Compile, copy, sort, and file invoices, or checks. Compute, record and proofread data and other information, such as records or reports. Deliver messages and run errands. Inventory and order materials, supplies and services.
Education
• El Paso Community College – El paso, Texas
• Education Level: Associates Degree
• Major: Business Administration
• Graduated: Yes
May 2003
• Hanks High School – El Paso, Texas
• Educations Level: High School Diploma/GED
• Graduated: Yes
Computer Skills
• Typing Speed: 30 Words Per Minute
• Database Software (Oracle, Access, etc)
• Data Entry Terminal (PDT, Mainframe Terminal, etc)
• Email Software (Outlook, Thunderbird, etc)
• Internet Browser (Internet Explorer, Firefox, etc)
• Peripheral Devices (Scanners, Printers, etc)
• Personal Computers
• Presentation Software (PowerPoint, Flash, etc)
• Spreadsheet Software (Calc, Excel, etc)
• Word Processing Software (Word, WordPerfect, etc)
Language Skills
• English – Excellent (Read, Write, Speak)
• Spanish – Good (Read, Write, Speak)
Additional Skills
• Transportation Arranged.
Contact this candidate