Manager Management

SARITHA NAIR

Mobile: +91-846******* – Mail Id: ****.**@*****.***

Seeking assignments in Retail Banking Operations and Customer Relationship Management in Business Banking or corporate banking division with an organisation of repute in Banking Sector

______________________________PROFESSIONAL PROFILE_____________________________

5 years of experience in the areas of Forex, Letter of Credit/ Transaction/ Commercial Banking, Client Relationship Management, Retail Banking Operations, handling portfolio of high net worth individuals and maintaining the base of such relationships.

Experience in managing corporate banking & operation functions in co-ordination with internal / external departments for smooth business operations.

Experience in handling day to day banking operations

Proficiency in monitoring various corporate banking & operation functions and maintaining long-term customer relationships through the provision of high quality service.

Proficiency in handling high net worth client and increasing the base and volume of business

Possess excellent interpersonal, communication and organisational skills with proven abilities in training & development, customer relationship management and planning.

______________________________EMPLOYMENT CHRONICLE____________________________

Axis Bank ltd., Ankleshwar: (Gujarat) INDIA Since July 2008

Front Desk Officer, Cash Officer, Back office officer, Service Relationship Manager – Priority Banking

Kotak Mahindra Bank Ltd, Ankleshwar and Vadodara .:(Gujarat) INDIA Dec 2006 to May 2008

As Corporate Salary Manager (Acquisition / Service) for 1 year and Manager Corporate Relations – corporate salary for 6 months

Jhagadia Copper Ltd., Jhagadia, Bharuch: (Gujarat) INDIA May 2006 to Nov 2006

Management Trainee Finance (Cash flow budgeting/ Letter of Credit and Bank Guarantee/ Hedging/Forex/Accountancy/ MIS Reporting)

Core Competencies

Responsible for retail banking operations which includes my role as front desk officer, cashier, clearing officer, back office officer over the period of time in the bank

Enhancing the value and level of portfolio handed over.

Ensuring smooth operations and assisting customers by resolving their queries or problems.

Ensuring day end of operational activities on timely basis.

Have undergone four external audits in branch including several internal audits

Handled operations related to following:

Safe deposit Locker allotment to Locker surrender

Customer queries being resolved

Gold Sale and MIS

Audit and Compliance related to entire Cash dept.

Govt. VAT, CST, Professional tax

Inward and Outward clearing process

Responsible for the relationship handling for the Priority Banking Accounting.

Managing the overall functioning of processes and implementing adequate measures to maximize customer satisfaction level.

Ensuring compliance with statutory requirements laid by acts governing banking regulations.

Develop Account Plans for customer relationships with revenues and value added - objective.

Mapping the clients’ requirements and providing them expert advisory services pertaining to selection of right products.

Responsible for the customer portfolio at the end of the month so that our budget is achieved.

Handled portfolio of twelve crores of customer base of High Net Worth individuals

SCHOLASTICS

Educational medium throughout in English language

• Bachelor of Business Administration in Personnel Management, gold medallist, in year April 2004 from Veer Narmad South Gujarat University

• Master of Business Administration in Finance in the year April 2006 from Veer Narmad South Gujarat University

• JAIIB Certified

• AMFI Certified

• IT Skills: Well versed with MS - Office and Internet Applications

PERSONAL DOSSIER

Date of Birth : 02/Jul/1983

Present Address : 3, Atmiya Vila, Kosamdi, Ankleshwar

Gender : Female

Marital Status : Married

Language : Malayalam, English, Gujarati, Hindi

Nationality : Indian

SARITHA NAIR

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