Administrative Assistant Customer Service

Dale P. Brown

*** ******* ***** ******, ** ***** 540-***-****

**********@*****.*** ________________________________________

EDUCATION

Aurora University, Aurora, IL

Bachelor of Arts, Business Administration

________________________________________EMPLOYMENT

Choice Temporary Staffing, Job Corps, Harpers Ferry, WV, Receptionist/Administrative Assistant - 5/2012 – Present

Support Receptionist desk, answering phones and greet visitors. Prepare reconciliation monthly credit card charges; copying material, assembling binders/packets, filing/labeling, and updating documents and spreadsheets. Schedule appointments. Create correspondence. Complete purchase orders. Order medical and office supplies. Update Access training database via data entry.

Thermo Fisher Scientific, Middletown, VA, Quality Systems Analyst, 2/2009 – 9/2011

Developed the annual Internal Audit Schedule as Internal Audit Administrator; conducted audits. Developed a quarterly review process to ensure regulatory compliance to most recent regulations. Facilitated Material Review Board meetings (a committee of multi-departmental representatives). Provided data entry into multiple systems. Maintained spreadsheets. Transitioned manually 100’s of bills of material to plant’s new database.

Thermo Fisher Scientific, Middletown, VA, Documentation Supervisor/Database Administrator, 7/2000 – 2/2009

Oversaw and conducted team hiring process. Oversaw the management and control of over 10,000 documents for FDA regulated plant; that included production documents, artwork, spreadsheets, testing documentation, standard operating procedures. Maintained MRP database; created and revised item masters, bills of materials, routings. Formalized the process of inter-departmental review and approval of costing of product as associated to the bill of materials of documents. Compiled the initial Technical Files and binders for company to establish CE marking of products sold in Europe. Provided data entry into materials resources database (MRP) system.

Thermo Fisher Scientific, Middletown, VA, Trial Document Coordinator/Database Administrator, 3/1989 – 7/2000

Created trial database to monitor trial production, maintenance and issuance of trial documentation and monitored associated costing. Maintained plant Material Reporting System database. Coordinated the updates to documents with that of the database.

Technicon Corporation, Middletown, VA, Secretary – Quality Control, 1/1987 – 3/1989

Supported QC Manager and QC supervisor with all administrative tasks. Ordered supplies for QC department. Monitored department budget; department never over-spent. Directed phone calls for department. Completed expense reports and filing.

Baker Instruments Corporation, Winchester, VA, Administrative Assistant, 5/1985 – 1/1987

Provided administrative and clerical support to Director and Operations Vice President. Maintained Standard Operating Procedures file and Master Label Formats for company. Made travel arrangements for exempt employees. Answered phones.

Xerox International Center for Training and Management Development, Leesburg, VA, Administrative Assistant – Corporate Executive Communication Program, 9/1982 – 1/1984

Coordinated logistics for executive seminars. Prepared correspondence to Xerox and customer executives. Set-up and maintained seminar schedules. Maintained statistical data on each visit. Drafted monthly progress reports.

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SKILLS

Administrative and Computer Skills; Microsoft Office Suite - Word, Excel, Access, Powerpoint; Relational databases; Customer Service; Data Entry and Data Management; Records Management; Constant Contact; Ability to work with minimal direction and learn new software

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REFERENCES

Furnished upon request

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