Manager Customer Service

Jesse L. Bailey, NCLE, ABO

**** *. ********* **. #****, Lake Elsinore, CA 92530

Cell: 951-***-**** ************@*****.***

Objective:

Responsible individual seeking a position as an Optometric Assistant with a professional office, where I could utilize my training and expand my knowledge in the Ophthalmology field.

Qualifications:

Dual Certified NCLE and ABO

Trained in measurements, fitting, adjustments, of contact lenses and repair of eyewear.

Conduct Visual Acuity testing using the Snellen charts.

Properly taught Optical machines and equipment such as the Lensometer, Keratometer, Pupilometer, PD-Stick and the lens cutting machines.

Advanced skills in management, supervision, communication, selling, and ways to generate

sales.

Fast learner; quickly incorporated and implement new procedures.

A solid work ethic in delivering high-quality service to customers.

Reliable, detail oriented team player. Professional integrity, strong moral courage and honesty.

Work Experience:

Len’s Crafters, Temecula, CA 06/10-Present

Optician – Optical sales, Preform exam pretesting for optometrist to include- Auto-refractor, Tonometer, visual acuity and visual fields. Verify lenses from the lab, adjust frames for customers. Insurances used with Len’s Crafters range from Eyemed, MES, BCBS, BlueView and AAA.

Lobue Optometry, Murrieta, CA 12/09-05/10

Extern - Answer multiple lines, file, schedule appointments, and call patients regarding their optical order. Process electronic billing for VSP, Spectera, Eyemed and MES.

WalMart Vision Center, Perris, CA 06/08 – 11/09

Manager - Responsible for daily operation of a retail area including personnel management, budgetary controls, inventory controls, and maintain the highest level of customer service. Ensure compliance to all store and corporate policies and procedures. Interface with all Doctors of Optometry and maintain appropriate professional relations. Assist in recruiting efforts by interviewing, hiring, and developing a team of qualified and dedicated associates.

WalMart, Fresno, CA/Madison, AL 01/06-06/08

Assistant Manager - Plan and prepare work schedules and assigns employees to specific duties. Perform sales work, took inventories, keeps operating records, and/or prepares daily record of transactions. Reports to Store Manager and supervises subordinate staff.

United States Navy 07/85-12/05

First Class Personnelman – Over 18 years service in pay, administrative, education and travel arrangement functions.

Education:

American Career College, Ontario, CA 03/09-01/10

Graduated Optical Dispensing Program and Health Claims Examiner/Medical Billing

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