Manager Front Desk

Evis Lamouth

**** ******** *******, *** **

Brooklyn, NY 11236

Phone: 718-***-****

Email: ********@*****.***

EMPLOYMENT:

Broadway Dance Center 6/2002- 6/2007

Front Desk Manager

• Creating a friendly environment for clients and employees to feel welcome.

• Recognizing and addressing the needs and concerns teachers, staff and clients.

• Managing and organizing a staff of 5-6 front desk employees to assist the needs of approximately 2500 customers per day.

• Training new employees.

• Opening and closing the studio.

• Overseeing management of Retail and Café departments.

• Answering phones, relaying messages, organizing and updating data, handling finances, cashing out each night.

• Addressing any and all problems within the studios, including fixing the stereos and some electrical work.

Broadway Dance Center 4/2000-6/2002

Receptionist

• Meeting and Greeting Clients on a daily basis

• Setting up conference rooms, keeping the room neat and clean.

• Answering up to eight phone lines at a time, directing the calls to the needs of the caller.

• Resolving and reporting any questions or concerns of the studio by teachers, staff, and clients to the proper manager.

Broadway Dance Center 3/1998 -4/2000

Work Study Director

• Creating and maintaining a program that benefits Broadway Dance Center while assisting dancers with financial aid.

• Recognizing the needs of the studio and each department within.

• Interviewing, hiring, and staffing all Work Study departments.

• Consistently reviewing the work of scholars.

• Helping staff the Summer Intensive programs.

SKILLS:

• Microsoft Office, Word, Excel, Internet Applications, Aphelion Data Entry Applications, Leadership, Multi-tasking, Organizational Skills and Fluent in Spanish.

REFERENCES

Available upon request

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