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Payroll Analyst, Accounting, Customer Service

Location:
Winston-Salem, NC, 27107
Salary:
35.000
Posted:
June 14, 2011

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Resume:

Sharon Martin

******.*******@*****.***

*** ******* **** (H) 336-***-****

Winston-Salem, NC 27107 (C) 336-***-****

CAREER SUMMARY

Accomplished accountant, payroll analyst and computer help-desk trouble-shooter providing 12+ years of experience in the financial services market. Known for being the ‘go-to’ person to solve problems quickly and the ability to determine if better procedures can be developed. Motivated by delivery of high quality work, meeting all deadlines and learning new enhancements for better performance. Expertise includes:

• General Accounting • Payroll Processing/Taxes • GL Reconciliations • AP/AR

• 1099 Reporting • PeopleSoft Query, Access • Web Development • Audits

• Training/Development • Computer Programming • MS Office Products • Projects

PROFESSIONAL EXPERIENCE

PHONETREE MAY 2011

PhoneTree is a telecommunication service provider for Faith, Health, and Business organizations.

Accounting: Temp Assignment May 02-13, 2011

Work with Accounts Payable, Accounts Receivable, General Ledger, Customer Service, general office duties.

BRANCH BANKING AND TRUST APR 2010 – MAR 2011

Branch Banking and Trust services include personal checking, wealth management, mortgage and commercial loans.

Senior Accountant: Intermittent Temp Assignments Performed audit verifications on the setups of general ledger accounts to ensure all internal and external reporting is correct. Monitored the GL Maintenance group email account for requests for add, change, and delete requests, submitted activations and inactivations for general ledger account center combinations via an in-house developed system. Prepared and distributed notifications of general ledger cost center updates to requestors, verified the receipt of certifications from the reconcilers of general ledger accounts, compared and researched differences in reports run from the general ledger system and the general ledger maintenance database system. Systems used: Access, Main Frame, Smart Client, Document Direct, MSAS General Ledger, Blue Zone(accessing GL data and reports), Excel, Word and Intranet.

GENERAL MORTGAGE ACCEPTANCE CORPORATON INSURANCE June 1988 – Nov 2008

General Mortgage Acceptance Corporation (GMAC) Insurance Group is one of the largest property and casualty insurance companies in the United States.

Payroll Analyst:

Responsible for all aspects of payroll, payroll tax filings, accounting, payroll system maintenance, query development, contact for third party problem resolutions, payroll, accounting and personal computer training and mentoring of payroll staff, Website editor for several departments; provide customer service.

• Reduced payroll processing time for 2800 employees from 1 to day on bi-weekly pay runs.

• Trained staff on running the payroll and updated and streamlined the procedure book for compliance and training.

• Automated the balancing of time entry and generated query reports for the researching of time entry discrepancies.

• Researched, balanced, and filed the reporting for IRS 940, 941, SSA and W2’s.

• Reviewed and researched withholding and unemployment tax filings; set up secured internet filings.

• Performed reconciliations, resolved problems; prepared journal entries.

• Contact for internal and external auditors, management, and third party providers on projects, and year end processing; and took Customer Service classes to better communicate with our employees.

Sharon Martin page 2 of 2

PROFESSIONAL EXPERIENCE (continued)

• Promoted from Assistant Accountant to Supervisor of Payroll Tax Accounting.

• Developed procedures to train staff.

• Developed procedures to train staff to calculate and file unemployment, state, and federal withholding taxes.

• Company policy was a two-day turnaround for pc technical support response. I took the lead to resolve issues immediately with Microsoft Office products, Peoplesoft payroll software, and pc software and hardware.

a. Attended classes on troubleshooting problems; identifying and communicating issues to technical support personnel.

b. Produced Access and Peoplesoft Queries to develop, streamline and maintain reporting.

• Analyzed new job requirements, wrote procedures for compliance and trained staff for efficiencies.

Assistant Accountant and Supervisor, Tax Accounts (1996-1998)

• Promoted from Lead Accounting Clerk to Assistant Accountant.

• Processed the state and federal unemployment tax returns. Saved $40,000 in taxes by resolving errors and merging payroll and reporting for four acquired companies to the GMAC payroll and ledger system .

• Setup tax schedules to ensure proper due date filing and payment of federal and state tax withholdings.

• Responsible for error resolution and training for new or revised processes, procedures and running of payroll.

• Trained staff to process W4 Withholding and W5 Earned Income Tax for returns for federal reporting.

Lead Accounting Clerk (1994-1995)

• Promoted from Senior Accounting Clerk to Lead Accounting Clerk.

• Processed 1099 filings and corrections’, developed or updated procedures and reporting schedules for 1099 processing; balanced agent statements for compliance and generally accepted accounting standards.

Senior Accounting Clerk, (1988-1994)

• Promoted from Accounting Clerk to Senior Accounting Clerk.

• Took FOCUS classes to take responsibility from programmers for creating and maintenance of A/P report writing for verification of input data, researching errors, running of reports not setup for automatic processing.

• Developed new Accounts payable reports in Focus for automating the intercompany reconciliations, setting up reports to track changes to vendor information, and 1099 processing not available in Computer Associates.

PIECE GOODS SHOPS, INC., Winston-Salem, NC May 1974 - June 1988

A Retail Chain of sewing, notions, and crafts.

General Accounting Clerk

• Promoted from Accounts Payable to Supervisor, Accounts Payable Audit Control, then to General Accounting.

• Reconcile bank and credit card accounts’, handle bad debt collections; post and balance the cash receipts journal.

EDUCATION

• Certificate in Computer Programming in 2002

• Associates Degree in Applied Science in Accounting with Honors from Forsyth Technical Community in 1999

• Toastmasters Completion of Success Leadership Module Speechcraft and Communication Seminar (1995-1996)

• Life Management Course (Insurance) (1990)

CLASSES (1990-2009)

Technical Support (FTCC 2009) Information Systems (FTCC 2009)

Introduction to Computers (FTCC 2009) Teamsite/Front Page Web Design

Microsoft Word 6.0 and Advanced Word TSO/Focus/Roscoe/Mainframe/Mark 4 Query

Access and Advanced Access SAP GL Reporting System (2005)

Excel and Advanced Excel Business Writing Skills

PowerPoint/Outlook/MS Project Leadership and Motivation

Peoplesoft Query Programming Time Management



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