High School Medical Billing
Resume:
Gertrude A. Polk
Metairie, LA. *0001 US
Phone Number: 504-***-****
Cell Number: 504-***-****
Alt Number: (504) 504-***-****
E-mail Address: ***************@*****.***
Objective
A position in the hospitality industry, with an emphasis on hosting or guest relations.
Abilities
Experience in accommodating hotels, motels, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records, making reservations, and collecting payments from guests.
Employment History
Hospitality Guest Service/ Security
08/2009 - 11/2010 Malta Park Senior Living New Orleans, LA.
Homes
This job consisted of sitting at front desk greeting residents and their family members. Answering the telephones and answering any questions to the best of my ability. Taking cash payments from family members of residents and employees if purchasing meals. Cash out payments at the end of meal time. After everything shuts down walk around building to make sure all doors are locked for safety of residents. Take wake-up calls for residents for next morning.
Guest Service Representative/Night
Auditor
04/2007 - 10/2008 Holiday Inn French Quarter New Orleans, LA
Greet, register, and assign rooms to guests of hotels or motels. Verify customers’ credit, and establish how the customer will pay for the accommodation. Keep records of room availability and guests’ accounts, manually or using computers. Compute bills, collect payments, and make changes for guests. Perform simple bookkeeping activities, such as balancing cash accounts. Issue room keys and escort instructions to bellmen. Review accounts and charges with guest during the check out process. Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers. Transmit and receive messages, using telephones or telephone switchboards. Contact housekeeping or maintenance staff when guest report problems.
Housekeeping Supervisor
10/2004 - 04/2007 Holiday Inn French Quarter New Orleans, LA
Supervise work activities of cleaning personnel. Inspect worked performed to ensure that it meets specifications and established standards. Plan and prepare employee work schedules. Perform or assist with cleaning duties as necessary. Investigate complaints about service and equipment, and take corrective actions. Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner. Check equipment to ensure that it is in working order. Inspect and evaluate the physical condition of facilities to determine the type of work required. Select the most suitable cleaning materials for different types of linens, flooring, furniture, and surfaces. Instruct staff in work policies and procedures, and the use and maintenance of equipment.
Housekeeping Attendant
03/1999 - 10/2005 Holiday Inn French Quarter New Orleans, LA
Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts. Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met. Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas. Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items. Keep storage areas and carts well-stocked, clean, and tidy. Dust and polish furniture and equipment. Sweep, scrub, wax, polish floors, using brooms, mops, or power scrubbing and waxing machines. Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaner and shampooers. Wash windows, walls, ceiling, and woodwork, waxing and polishing as necessary. Hang draperies and dust window blinds.
Certifications
Certification Title Issuing Completion Date Expiration Date
Organization
Medical Billing & Bryman College 11/2004 11/2020
Coding
Education History
Completion Date Issuing Institution Qualification Course of Study
05/27/1996 Frederick Douglass Senior High School General Studies
High School Diploma
Additional Information
Available to start work immediately
References
Crystal Rand New Orleans, LA 504-***-****
Michelle Johnson New Orleans, LA 504-***-****
Trina Yonta New Orleans, LA 504-****-****
Contact this candidate