PARUL GOYAL

**** *** *** *****, *** B, Indianapolis, IN 46227

Contact No.: 317-***-**** ~ E-Mail:c01y9a@r.postjobfree.com

Seeking assignments in Client Relationship Management / Administration with an organisation of repute

CAREER PRECIS

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About 3+ year of experience as an Senior Executive Assistant working in the areas of Client Relationship Management, Administration.

Proven leadership skills and dedicated to maintaining high quality standards. A Fast Learner, excellent communicator with the analytical & problem solving ability.

Adept at working in Windows XP, 2000 & MS office.

Have worked with prestigious organizations that have given strong insight into the processes and issues involved.

ORGANISATIONAL SCAN

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July’2009 – June’2010 as a Senior Executive in Allcheckdeals India Pvt Ltd (leading Real Estate Group), India.

Dealing with the Existing client and resolving their issues through telecon and email support across world

Maintaining Property documents such as Sales Agreement, Payment Receipts, NOC’s, Filing , Faxing etc.

Frequently coordinating with Builders, Banks, and Real Estate Consultants.

Synchronizing with the sales team to ensure after sales service to the clients.

Maintaining records of the clients and regularly updating them about their property status.

Promotions through search engines like quickr.com, clickindia.com, craiglist.com,locanto.com, olx.com

Coordinate with technical team regarding the feedbacks and updates from the client and internal team as well.

Accredited as Good Performer by Senior Management.

Jan' 2007– Feb’ 2008 as an Executive (Revenue Department) at Virgin Atlantic Airways (London, UK)

Ensuring that there are regular/periodical executive reports from each and every department.

Managing staff grievances in coordination with respective departments and Query Resolution.

Planning and participating for review meetings.

Consolidating, analyzing MIS data & providing information related to business performance for realizing company objectives & vision.

Analysis of customer attributes and proactive interactions to meet the levels of customer satisfactions.

Monitoring existing systems & procedures, suggest changes for corrective actions.

Monitoring the sales documents from different countries so that they can reach on time to the head office.

Nov' 2005 – Sep’2006 as an Executive – Resume Services (Operations) in Info Edge India Ltd, India

Query Resolution through e-mails & telephone

Grievance Handling. Dealing with clients who were not satisfied with the product of the company and satisfy them through personnel meetings, telephonic conversation, emails.

Providing after sales services to the client.

Using CRM application to assign 'leads' to relevant executives at various branches in India.

Uploading new projects, updating project details time to time.

Enter Price list and payment schedule of projects across India.

Content writing of Mailers (mass mailing promotional activity for naukri.com) and getting it designed by the IT department.

Taking care of the backend operations like problem in billing.

ACADEMIC CREDENTIALS

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2005 Masters of Business Administration (HR Management) from Sikkim Manipal University, India.

2003 Bachelors of Engineering from CCS University, Meerut, India.

SUMMER INTERNSHIP

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Organization : Oil & Natural Gas Corporation (ONGC), Delhi, India

Duration : 6 weeks

Conducted Employee Satisfaction Survey for inclusion in balanced scorecard of SEM-SAP module. Survey form was re-designed and analysis of data was performed using SPSS.

IT FORTE

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Well versed with Microsoft Office Suite (Word, Excel & PowerPoint) & Internet Applications.

Conversant with Outlook Express & Windows XP.

PERSONAL DETAILS

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Date of Birth 28th Oct, 1981

Sex Female

Work Permit Have EAD to work in US.

Driving License Have a valid license.

Joining Date Can join immediately.

REFERENCES

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Name: Amit Mittal

Professional Title: Software Consultant at Tata Consultancy Services, Indianapolis.

Phone: 317-***-****

Contact this candidate