Customer Service High School

Rafael Landrau

***** ***** ***** ***** #***

Woodbridge, VA 22191

**********@*****.***

Cell: 1-646-***-****

Highlights and Qualifications:

• Supervised 250 Carriers in a fast past environment

• Secret Security Clearance: Public Trust

• Bilingual in Spanish and English (Written and Oral)

• Able to make difficult decisions in stressful situations

• Customer-focused customer service professional with strong in-bound and out-bound call center experience

• Prior Business owner

WORK EXPERIENCE:

2009-Present

Lockheed Martin,

Walter Reed Army Medical Center, Washington, DC

Logistics Support Branch

Currently Property Administrator for BRAC (Base Realignment and Closer)

. Ordered, Maintained organized and distributed supply issue items by the procurement

Standards of the D.O.D

. Maintained supply records including hand receipts, issue/turn-in documents.

. Maintained Omni cells, managed the part level. Inventoried medical supplies on a daily

Basis.

. Ordered medical and non Medical hospital equipments including electronics.

. Provided further training for Soldiers in job specific task such as placing orders

Through the system called DMLSS, inventory supplies, and managing Omni cells.

. Responsible for assuring the quality of all the medical items supplied to the customer.

. Building Maintenance/Security of Facilities

2008-2009

Procurement Circulation Fulfillment – Hyattsville, MD

Fulfillment Supervisor

• Supervised 250 Carriers in a fast past environment

• Maintained daily tracking of geographic territories serviced, truck and contracted carrier arrival times

• Trained carriers on geographic territories serviced and periodically audited routes for efficiency.

• Prepared weekly route settlement to insure accurate compensation to contractors for services rendered.

• Operated and maintained pallet jacks, pallet walkers, rechargers, strapping machinery and other equipment.

July 2008- October 2008

Wounded Soldier and Family Hotline Call Center – Alexandria, VA

Customer Care Representative

• Customer service professional with strong in-bound and out-bound call center experience

• Utilized multiple call center support applications to efficiently assist customers and agents.

• Responded to customer inquiries and requests and resolved issues efficiently and professionally.

• Managed multiple priorities and maintained effective results involving Military members and their families.

• Accepted assignments with an open, cooperative, positive and team-oriented attitude.

2007-2008

Prime Flight Services – Ronald Reagan Washington National Airport

Baggage Technician

• Operated baggage-handling systems

• Coordinated X-raying of passenger luggage.

• Ability to function in fast past environment

• Provided passengers vital information involving baggage handling

1992 - 2007

Landrau Liquors and Wine – NY, New York

Business Owner

• Posted accounts receivable and accounts payable

• Implemented computerized bookkeeping of inventory and stock

• Managed staff and trained all new sales employees

1977 - 1992

United States Army (Tours: Germany, Korea, Panama and U.S.A)

Supply Sergeant

• Property Accountability Officer & Food Service Specialist

• Specialized in various areas of accountability from fuel, vehicles, weapons, tools and building structures

• Responsible for a unit of soldiers consisting of 24 personnel

• Mastered the ability to train personnel in property accountability and management

• Experienced in procurement and acquisition of property

• Responsible for safeguarding weapons, high value items, sensitive hazardous waste management and also appointed Key Control Custodian.

EDUCATION:

July 1992 – Bachelors of Science in Liberal Arts – University of Maryland

Military Training: Leadership and Hotel Restaurant Management

June 1977 – High School Diploma – Major: Culinary Arts – Charles Evan Hughes High School

SKILLS:

Bi-lingual (Spanish), Managerial skills, Competency in Windows applications, Keyboarding proficiency and use of automated systems, In-bound and out-bound call center experience

REFERENCES AND FURTHER DATA ON REQUEST

Contact this candidate