Admin, Clerical, Customer Service

STEPHEN J. SPADA-DOHERTY.

At fifty seven years of age I have a varied degree of work and life experience, an overview being presented in my resume.

What it boils down to, in the end, is what I prefer to do is simply put my nose to the proverbial "grind stone" and do the job giving that hundred percent and then some.

HIGHLIGHTS OF QUALIFICATIONS:

Established communication skills.

Confident, Motivated and able to Decide.

Can approach difficult situations in a non confrontational manner

Proven supervisory experience.

Efficient cognitive ability.

Methodical approach to most tasks.

Internet abilities; Internet Search, Email (most programs), and Security Systems.

Computer proficiency in Clerical Accounting, MS Word, Lotus, Attaché.

Ability to install Operating Systems, Utility Programs, and most other software.

Can stay focused under pressure maintaining a rather unfortunate sense of humor.

Work History:

Customer Service Representative. OSI Montgomery AL USA 10/01/2008 – 08/2009

Outsourced collections for AT&T

Incoming/Outgoing calls related to due and overdue accounts

Negotiation of payment. Formulation of payment plans.

Adjustment of accounts as required.

Reason for leaving. Ill health of spouse. Issue resolved

Driver/Lessee. Manly Warringah Taxis Sydney NSW Australia 01/1994 – 11/1994

Leased Cab in the evenings on a weekly basis Monday through Saturday.

Transported passengers and goods within the greater city of Sydney.

Based in the cities “Northern Beaches” activity originated either from or to there.

Operation of onboard computer, two way radio and mobile credit card device.

Assistance provision for Children, the Elderly, Disabled and Unwell passengers.

Management of Cash, Credit Card vouchers or receipts and Taxi Maintenance.

Reason for Leaving: Motor Vehicle Accident.

Night Supervisor. Salvation Army; Hobart, Tasmania. Australia. 05/1988 – 04/1990

Supervised and managed two Salvation Army Hostels from 7:00 pm -7:00 am.

Hostel A: “Open Door”; Screening, Evaluation and Admission of clients.

Hostel B: Half Way House from Prisons, Mental Heath Institutions, Rehabs etc.

Distribution of Medication, Maintenance of Hygiene, Enforcement of Curfews.

Reason for Leaving: Relocated to Sydney.

Driver Manager. Taxis Combined. Hobart Tasmania. Australia. 03/1982 – 01/1985

Transporting of passengers and goods within the greater city of Hobart.

Cab Leased permanently. Duties similar to the above mentioned Sydney Taxi.

As well, one hired and was responsible for day drivers and the vehicles care.

Meter reading and log inspection for the calculation of driver’s commission.

Reason for Leaving: Alternate Job offer.

Library Assistant. Parliament House Hobart Tasmania Australia. 03/1985 – 10/85

Obtained, Sorted and Classified Data and Documents.

Archiving the above using microfiche etc.

Provided Ministers with requested information when required.

Parliamentary Service Members are required to Sign the Official Secrets act.

Even so there was not much more to the job than what has been mentioned.

Reason for Leaving: End of Tenure.

Representative. AMP Society. Hobart Tasmania Australia 05/1979 – 02/1982

Sold and Maintained Life and General Insurance.

Cold Canvassing, Following Leads, Entertaining current and prospective clients.

Delivering Pay Outs to holders of policies maturing.

Attending Training and Seminars. Initial being of four weeks duration.

Reason for Leaving: Left to study for two years at the University of Tasmania.

Advertising Clerk. Australian Gaslight Co. Sydney Australia. 02/1974 – 11/1977

Underwent a four month “internship” through the Companies Marketing areas.

Advertising Clerks duties were essentially the mundane activities of the office.

Accounts Payable. Order Placement. Media Scanning. Assisting in Ad layout.

Assistant at Meetings, Conferences and in planning product (Gas) promotions.

Developed ability to tell the Executive officer exactly where the manager was not.

Reason for Leaving: Relocated to Tasmania.

Student Psychiatric Nurse. Royal Derwent Hospital New Norfolk Tasmania

04/1970 – 02/1972

Commenced three year Psych Nurse Training four weeks on wards six Academic.

Care of both Severely Intellectually Challenged and Psychiatric Patients.

Kept Patients clean, nourished, well medicated and the charge nurse happy

Constantly observed patient behavior for written and oral daily reports.

Chaperoned large groups on bus trips and other excursions outside the hospital.

Studied simplified Medicine, Pharmacy, Hospital Admin and Basic Psychology.

Reason for Leaving: Motor Vehicle Accident

Education & Training

Bachelor of Social work University of Sydney Sydney NSW Australia

(Incomplete) Part Time 2007-2000

Youth Work 1996 Salvation Army Sydney NSW Australia

Clerical & Computer Accounting. ITEC Wollongong NSW Australia

1990

Sales Training 1979 2 months AMP Society Hobart Tasmania Australia

Psych Nurse Training 70 – 72 Royal Derwent Hospital New Norfolk Tasmania Australia

(In House)

Higher School Certificate1968 Taroona High School Taroona Tasmania Australia

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