Jamal McGuire

**** ******* *****

Waldorf, MD *0603

301-***-**** (Home)  240-***-**** (Cell)

bzpujp@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Telecommunications Systems Engineer with the skill set on implementing different types of telecommunications solutions and a focus on driving the transformation of technology from research and development into call center deliverables. Expertise includes, Avaya Technology Definity PBX systems G3r; G3si; and voice over IP Platforms S8700, S8300, S8500; Avaya Technology Voice Mail systems (Definity Audix and Intuity Audix Map 40. Octel Voicemail System 250 Maxxum and Octel Serenade) Additional experience includes administering Nortel option 81C, and hardware installation.Alarmtraq Monitoring System, and Iris Engine

EMPLOYMENT HISTORY

Wyle Information System Washington, DC

Avaya Engineer 8/2006 to Present

• Monitor Alarming for all Avaya site locations using Alarmtraq Monitoring System.

• Troubleshooting on all trunks and T1 circuitry.

• Monitor Alarming on Intuity Audix voicemail systems

• Perform Quarterly Preventive Maintenance on Avaya G3,G3 si, S8000 series and G700 Media Gateways.

• Assist with troubleshooting IP configuration on System Network.

• Perform Traffic analysis reports on PBX system.

• Perform quarterly password changes.

• Create trouble tickets and work orders using the Netplus ticketing system application.

• Liaison between Vender and customers.

• Perform Mac request and equipment upgrades for onsite personnel

• Support end users with Hardware and software issues

• Collect and analyze requirements for replacement equipment based on customer needs

• Perform installation of hardware consisting of cabling , circuit pack cards, UPS installation,

• Schedule venders to perform tasks given by customers

• Oversee daily operation and ensure completion of work

• Prepare required documents for contract proposals.

• Prepare (PMR’s ) Preventive Maintenance Reports quarterly for all Avaya sites.

• Perform all software changes using Avaya Site Administration (ASA) , VPN, Telnet

Jamal McGuire

HCI Technologies Sterling, VA

PBX Avaya Help Desk Analyst 10/2005 to 8/2006

• Perform end user telephone support including problem determination, first level problem resolution, and implement problem escalation and tracking as needed

• Assist local and remote end users with resolving hardware/software problems, network communication and connectivity issues

• Perform hardware upgrades on Avaya S-8100, S-8700, G3R and G3

• Monitor daily trouble tickets using the Sales Force Application which is Web based.

• Perform maintenance on Avaya Systems, troubleshoot, replace circuits, back-ups, and alarms

Spherion Technology/Exxon Mobil Fairfax, VA

Telecommunication Administrator (Lead) 2002 to 2005

• Performed routine maintenance route checks throughout the Option 81C Nortel PBX

• Maintain daily service trouble tickets through Remedy Application

• Processed all telecommunication relocations, additions and modification requests including telephone and voicemail for approximately 2,000 employees on Nortel PBX and Octel Serenade solution

• Set-up, test and implemented all new telephone support using O.T.M. Navigation software

• Provided all wiring specifications for office infrastructure

• Managed telecommunication and network equipment inventory

• Provided onsite support for all regional offices within metropolitan area

• Coordinated all special projects that consisted of large scale moves

Rockefeller Group Telecommunications Services New York, NY

Service Technician 2001 to 2002

• Managed AT&T INTUITY voicemail solutions globally

• Performed ongoing telephone and voicemail systems relocations, additions, and modifications for numerous users

• Coordinated all telephone wiring projects with a team of 3 technicians

• Coordinated scheduled maintenance and repair or replacement of supported telecommunications equipment

• Maintained records and databases for departments PBX/Call Center systems and telecommunication infrastructure

Jamal McGuire

Manugistics Corporation Rockville, MD

Telecommunications Administrator 2000 to 2001

• Managed 12 Definity PBX G3 systems globally

• Managed Avaya Intuity Voice Mail systems globally, including digital voicemail

• Performed ongoing telephone and voicemail system relocations, additions, and modifications for approximately 900 users

• Reviewed call log tracking database daily to identify, assess and provide resolutions for telecommunication related services

• Coordinated all videoconferencing services for headquarters

• Provided all training for new users within the company on telephone and voicemail system usage

• Managed telecommunications equipment inventory, evaluate and coordinated the replacement of defective hardware

Rockefeller Group Telecommunications Services New York, NY

Telecommunication Field Technician 1995 to 2000

• Assisted vendors with the installation of ISDN PRI T1circuits to ensure quality satisfaction for customers that would be most cost effective

• Performed daily moves, add and changes for end users

• Performed day-to-day CAS services to include all call accounting activities and provided resolutions while maintaining a high-level of customer service

• Performed connection installations on punch down 110 and 66 block telephony panel

• Assisted with all company wiring projects

EDUCATION

Surburban Technical School Hempstead, NY

Advanced Electronic Technology 1992-1994

CERTIFICATIONS

• Avaya Technologies PBX Definity Basic Administrator

• Avaya Technologies PBX Definity G3 Basic Administrator

• Avaya Certified Associate (ACA) Implement IP Telephony

• Avaya Certified Associate (ACA) Implement IP Office

• Avaya Certified Associate (ACA) Voice Service Management

• Avaya Certified Associate (Design) Modular Messaging

REFERENCES: Available upon request

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