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Customer Service Administrative Assistant

Location:
Irvine, CA, 92618
Salary:
$20/hour
Posted:
May 22, 2012

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Resume:

Jane S. Kleiman, MS

Irvine, CA - 949-***-****

Email: bzn14k@r.postjobfree.com

Education

Master of Science, Human Resource Management Received 2010

University of Sheffield, UK

• Graduated with Merit

• Completed and exceeded university expectations on a 14,000-word dissertation

Extracurricular Activities

• University of Sheffield class of 2009/10 class committee leader– Assisted in orchestrating student/staff meetings and presenting solutions to class related issues

• Accreditation by the Chartered Institute of Personnel and Development (CIPD)

• Accreditation by the Chartered Management Institute (CMI)

Bachelor of Arts, Political Science (International Relations) Received 2009

University of California, Los Angeles

Extracurricular Activities

• UCLA College Honors Society member - Succeeded in completing projects that went above and beyond class requirements

Internships

Mielabel 2009-2010

HR Assistant

• Involved in benefits administration: responded to employee questions, interfaced with carriers and brokers to facilitate process changes as well as how best to resolve issues

• Introduced to concepts revolved around training and development: worked closely with company’s training program to design, secure, and deliver appropriate training to members of the organization

• Data entry and system administration

• High interaction internally with employees in Payroll/Finance and IT departments

• Responsible for researching, analyzing, and administering human resources policies and procedures and making recommendations to senior management

• Conducted new employee orientations to ensure employees gain an understanding of benefit plans and enrollment provisions

Employment History

Talley & Company (An Accountancy Corporation) 2011-2012

Orange, CA – HR Generalist

• Responsible for firm recruiting, training, employee indoctrination and benefits administration;

o Personally responsible for hiring 7 of 8 new employees brought on board during my first year of employment (including interns, regular & outsourced employees)

o Responsible for introducing Applicant Tracking System to the firm

• Provided assistance to all staff in career development, specifically coordinating performance appraisals and feedback

• Performed payroll duties for staff of 35 employees using Paychex

• Leader of project management for the legal department, updating staff on CPE training, and assisting the audit partner with resource needs and initiatives

• Successfully trained legal staff on how to properly utilize new software systems integration

• In charge of facilities management and production assistance

Godecke Clark, Certified Public Accountants 2010 – 2011

Palm Desert, CA – Administrative Assistant

• Effectively completed new hire background checks and orientation procedures

• Assembled tax returns, completed tax return extensions, and collected estimated tax payments for both individuals and corporations; In charge of electronic filing

• Successfully assisted clients on a daily basis with tax related queries and needs

• Assorted mail, scheduled appointments, bookmarked supporting tax documents as well as tax returns, ordered supplies, compiled correspondence, and updated partners’ CPE

• Worked on tax projections, adjusted trial balances in Creative Solutions, and financial statements

• Personal assistant to Debra Clark (Partner)

• Familiarity with a multitude of software programs including Microsoft excel, checkpoint/forms program, BNA, Creative Solutions, QuickBooks and Go Systems

• Excellent at keeping abreast in a fast paced working environment with strict deadlines

Washington Mutual (Currently J.P. Morgan Chase) 2004 – 2007

Valencia, CA - Senior Teller

• ATM custodian, express box custodian, handled large amounts of branch currency and customer transactions; received recognition for outstanding customer service

• In charge of fundraising for the branch; led project Junior Achievement

• Referred and sold products to meet monthly goals and increase revenues for the company

• Responsible for branch opening and closing procedures and vault use

• Supervisor training, including preparation for audits. This gave me invaluable leadership skills that I used to aid in branch productivity

Additional Skills

• Proficient with Mac and PC programs – Word, PowerPoint, Outlook, Excel etc.;

• Proficient in tax software (i.e. Go Systems, Checkpoint, Creative Solutions, ProSystems FX Engagement, Thompson Reuters’ Practice CS, and BNA)

• Beginner in HRIS

• Expert in Applicant Tracking Systems such as CATS

• High volume of work done with DMS and CRM systems

• Time management skills mastered due not only to my educational experience with deadlines, but also through practical experience in high energy and fast paced work environments

• Creative outside-the-box thinker who approaches strategic development with innovative vision, high ethical standards, unsurpassed work ethic, and ability to communicate effectively across management levels and disciplines to build highly effective cross-functional teams.

References Provided Upon Request



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