Healthcare Customer Services
Resume:
Nancy M. Galik
Clarkston, MI 48346
********@*****.***
Objective: To obtain a position in the field where I can utilize my experience and education, to add to the overall success of the office
Education:
Baker College - Auburn Hills, MI September 2009 - Present
Bachelor of Health Service Administration
•GPA: 3.78
Experience:
Dr. Stephen E. Hershey - Waterford, MI April 2004 - February 2009
Scheduling Coordinator
•Achieved productive scheduling between patients and doctor using multi-line phone system
•Communicated with doctors, staff, and patients effectively to ensure all needs were met satisfactorily
•Verified and submitted insurance claims, collected payments and reconciled patient accounts
•Answered phones and addressed any questions patients had about visit, insurance, office, or procedures
•Organized, updated, filed accurate record of patient plans, visits, and contact information abided by HIPPA laws at all times
Ann Taylor Loft – Auburn Hills, MI January 2003 - March 2004
Sales Associate
•Achieved high sales by increasing sales per unit through effective up selling techniques
•Managed cashiering activities in areas of purchasing, returns, and exchanges, and enforced store policies
•Implemented current product knowledge with clients to determine which products fit needs and wants of client
Clarkston School District - Clarkston, MI September 2001 - June 2002
Substitute Teacher (Elementary K-5th grade)
•Provided instruction, managed classroom environment, and promoted student learning in absence of the regular classroom teacher
•Responsible for creative implementation of curriculum which encouraged students to engage in learning curriculum effectively
•Created classroom environment that is conducive to learning and appropriate to the maturity and interests of the students
•Completed daily report to communicate pertinent information resulting from the day to regular teacher
Davisburg Elementary - Davisburg, MI September 2000 - June 2001
Para-Professional
•Provided individualized instruction to a first grade emotionally impaired student
•Assisted first grade teacher with implementation of curriculum units
Computer Skills: Microsoft Office; Word, Power Point, Print Shop
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