Customer Service Data Entry
Resume:
Erin D. Butler
Yucca Valley, Ca 92284
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Objective: Seek gainful employment by offering excellent skills and experience in customer relations, data entry, book keeping, cash handling and administrative tasks. Interested in applying my skills in a healthy productive working environment.
Education: Copper Mountain College – Business Administration ‘09-‘10
Copper Mountain College – Science/Liberal Arts major (1st. year) ’04-‘05
Yucca Valley High School – Graduate of ‘03
Yucca Valley High School – Front and Back Medical Office/ Completion Certificates
Honor Classes: Peer Leadership
Renaissance Leadership
National Honor Society
R.O.P. Career Club
Hospitality: Volunteer at St. Mary of the Valley (Jan 2011 – Aug 2011)
Experience:
9/11 – Current Computer Maintenance & Concepts/Hi-Desert Federal Livescan Services - Yucca Valley, CA
Office Manager – Be face of business and fill in for owner when away. Responsible for delivering great customer service over the phone and in person, maintain professional appearance of store and uphold store policies. Responsible for Quickbooks, Quickbooks POS, Purchasing, Inventory, Bank deposit, Collections, Payroll and Payable for both offices. Certified to do livescans for California’s Department of Justice and FBI for employment background checks.
7/09 - 2/10 ZecTechechnical Services – 29 Palms, CA MCAGCC
Clerical Subcontractor – Subcontracted by Battelle for NREA (Natural Resources and Environmental Affairs) to scan, upload and input data entry into MCAGCC (Marine Corps Air Ground Combat Center) Sharepoint system. Collaborated and provided detailed communication with all branches of NREA and Battelle to work efficiently to finish the contract on time. Worked independently to file and archive all documentation to successfully pass Federal audit.
1/09 – 7/09 NAPA Auto Parts – 29 Palms, CA
Auto Parts Delivery Driver – Worked efficiently and timely to deliver important products to auto mechanic shops and restock inventory. Delivered courteous customer service. Maintain truck and inventory logs daily.
12/07 – 10/08 Morongo Basin Counseling and Recovery Center – Yucca Valley, CA
and Choices DUI and DEJ Clerk – Performed a variety of complex administrative 11/04 – 01/06 tasks. Operated multi phone line system in an efficient and courteous manner. Collected program fees and recorded payments. Responsible for calculations of daily receipts and funds. Assembled, audited and filed client charts per county regulations. Maintained all program contracts, forms, and documents. Responsible for mailing and faxing legal documents and department purchasing. Basic knowledge of bookkeeping, operations of office procedures and equipment functions.
10/07 – 3/08 Morongo Basin Counseling and Recovery Center – Yucca Valley, CA
Mental Health Case Manager – Provide comprehensive case management services such as assisting clients in meeting their basic needs (food, shelter, clothing, etc), crisis intervention. Responsible for maintaining all aspects of clinical chart notes, form and time lines according to the county. Maintain productivity standards as set by clinical director. Provide brochures and packets of information to the client and public. Consult regularly with therapists, psychiatrists and/or admin staff to share necessary information about clients but still maintain confidentiality guidelines.
08/07 – 12/07 Fashion Bug/Charming Shoppes – Yucca Valley, CA (Part time 38 hours)
and Store Associate – Daily duties included courteous customer service, retail sales
07/05 – 01/06 and cashiering. Store representation of merchandise display and inventory
05/06 – 06/07 Patterson Dental Supply Inc. – Salt Lake City, UT
Receptionist – Met all clientele expectations both in the office and over the phone in an efficient manner while being productive with other assigned office tasks. Placed orders, audited and helped co workers with their needs. Knowledgeable of all office procedures and functions.
08/05 – 10/05 Drug Court – Yucca Valley, CA (Temporary)
Data Entry Clerk – Phases program collapsed and all ’04 data was lost. Assignment was to enter critical data for San Bernardino County. Information included: substance history, health, family, social life, drug tests, court dates, program absences, and computer mental assessments. Budget payout for program continuance on hold pending this information.
02/04 – 11/04 Morongo Basin Counseling and Recovery Center – Yucca Valley, CA
Adult and Child Guidance Receptionist Front & Back Office - Client
scheduling and monitoring for/of Dr.’s appointment calendars. Extensive phones and clientele services. Data entry, mental health records clerk, filing and other general office duties as assigned.
04/03 – 02/04 Morongo Basin Counseling and Recovery Center – (Part/time - On-Call)
Simon Data Entry Clerk/File Room Records Clerk – Organized file room to accommodate Agency staff and Psychiatrists’ allowing for quick access to client files and prompt response time to record requests and other urgencies. Retained clientele information and policy and procedures accurately with the ability to comply with confidentiality. .
Strengths: Responsible, efficient and detailed oriented
Dependable – Pride in attendance
Work well with others
Follow directions and able to work independently
Well organized and always willing to learn
References/Recomendations: (Available upon request)
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