EDWARD J. KRUCZYNSKI

** ********, ***** *, ********, NH 03275

603-***-****  --- bzbxcn@r.postjobfree.com

Summary

I have successfully worked in retail sales (mobile phones, computers, and accessories); information technology (technical support at the desktop level—including 4 years supporting New Hampshire's Division of State Police), and human services (direct care in residential settings for adults afflicted with chronic mental illness). I have also worked as a freelance writer and photographer. My volunteer work has included acting and singing (solo and ensemble) in stage productions and concerts (including Boston Pops tours); providing source material from collection of 78 RPM records for the acclaimed PBS television films of Ken Burns; ushering at concerts; hosting and producing my own weekly radio program;serving as an executive vice president on the board of a community radio station; chairing the on-air component of that station's successful building purchase fund drive; and presenting programs to third- and fourth-grade students on the early history of the recording industry.

Work Experience

Business Services Support Professional, 2010

Comcast, North Central Division, Manchester, New Hampshire

Accomplishments: Submitted recommendations for process improvements to senior management. Resolved post-sales issues by phone, including technical problems, billing disputes, and service upgrades; escalated problems as necessary.

Connection Center Sales Associate, 2007-2009

Wal-Mart Stores Inc., Concord, New Hampshire

Accomplishments: Informed store management of my recommendations for improving the shopping experience of customers. Enrolled customers in service agreements. Sold mobile phones and accessories. Sold mobile phones, laptop and desktop PCs, and computer-related accessories. Processed customer payments. Zoned and price-checked merchandise. Documented contract phone sales.

Technical Support Specialist II, 2004-2008

State of New Hampshire, Department of Information Technology, Concord, New Hampshire.

Physically located at the New Hampshire Department of Safety's State Police Headquarters

Accomplishments: Produced extensive documentation of the Department of Safety's desktop computer-related methods and procedures as instructed by Department of Information Technology management. Received repeated commendation from upper management for alerting them to PC-related recalls and other critical matters. Set up and maintained the laptops used by New Hampshire state troopers and detectives. Communicated by phone with Dell in order to procure needed replacement parts for laptops. Provided desktop-level technical support for state employees in person, by phone, by email, and remotely.

Technical Support Specialist II, 1998-2004

State of New Hampshire, Department of Employment Security (NHES), Concord, New Hampshire

Accomplishments: Wrote all of the technical FAQs for the NHES intranet on topics of my choosing. Researched the latest viruses, determined solutions, and manually cleaned PCs that lacked virus protection. Documented solutions and shared them with co-workers. Maintained the desktop PCs used by job seekers at NHES local offices statewide by traveling to those offices whenever necessary. Kept management informed of the latest news leading up to the year 2000. Provided desktop-level technical support in person and by phone.

Technical Support Specialist I, 1995-1998

State of New Hampshire, Department of Environmental Services (DES),Concord, New Hampshire

Accomplishments: Wrote and updated a specialized training manual detailing data submittal procedures. Supervised contributors and edited the DES employee newsletter and chaired the newsletter staff for one year. Spliced and repaired co-axial cable connections along the network after determining the cause of each outage. Formatted and uploaded ambient air quality data US EPA’s AIRS database in North Carolina in support of the DES Air Resources Division's Technical Services Bureau.

Volunteer Endeavors

Lakes Region Opera – vocalist and actor, 2008

Capital Center for the Arts – usher, 2006 and 2007

Granite State Opera – vocalist and actor, 2005 and 2006

Boston Pops Holiday Chorus – vocalist, 2003 and 2004

Operafest! of New Hampshire – vocalist and actor, 1997-2001

Community Players of Concord – vocalist and actor, 1996-2006

Florentine Films / Ken Burns films on PBS television – contributor to the Baseball and Jazz films, 1991 and 1995

WCUW 91.3 FM – program host and producer, 1979-1983; on-air fundraiser, 1979-1983, 1987; steering committee member, 1981-1982; EVP on the Board of Directors, 1987-1988.

Formal Education

Certificate, Legal Executive Assistant, 1993

The Thomas School of Business Pembroke, New Hampshire

Received an A+ in Business English. Courses included Introduction to PCs, MS-DOS, Word Perfect, and keyboarding. 

Bachelors Degree, Media, 1985-1987

Worcester State College, Worcester, Massachusetts

Graduated with High Honors.. Received the 1987 Media Intern Achievement Award for internship as promotions director at radio station WCUW. Courses included Communication Theory, Effective Public Speaking, Basic Acting for the Stage and Screen, and Introduction to Psychology I. 

Associates Degree, Art, 1975-1977

Leicester Junior College (now Becker College), Leicester, Massachusetts

Graduated with High Honors. Courses included The Visual Experience, Introduction to Humanities, art history and studio courses, State and Local Government, Western Civilization, and Pre-Calculus.

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