Customer Service Sales
Resume:
Jack Malady
Pittsburgh,PA 15236
Cell: 412-***-****
*********@*****.***
OBJECTIVE
A highly energetic, motivated and productive optimist with strong persuasive and negotiation abilities refined through years of outside technology sales and inside computer sales/customer service/call center experience, both inbound and outbound experience and residential collections experience seeks a position that will utilize my diverse skills and experience to create a win-win situation and to contribute to the profitability of a progressive organization.
EXPERIENCE
Quest Diagnostics, Pittsburgh PA (April 2012 to June 2012)
Client Service Representative 1
Duties and Responsibilities:
1. Handles all customer inquiries by telephone regarding verbal reporting of results, concerns of service failures and other duties to provide customer satisfaction.
2. Reports laboratory results to clients using established protocols.
3. Documents reporting or call history in the patient's file and maintain appropriate records.
4. Contacts the client to resolve routine matters related to patient testing and result reporting.
5. Uses established protocols for reporting client concerns.
6. Other duties as required to meet the customer requirements.
7. Understands the importance of Quality Service and how it is measured.
EDMC Online, Pittsburgh PA (September 2011 to March 2012)
Recovery Specialist, Temporary position
Responsibilities include:
Performed collection of past due receivables from current or former students of brand schools of EDMC online.
Follow procedures for the placement of students with outside collection agencies.
Consistently maintain a positive student experience as well as mentoring collections teammates as appropriate.
Perform other duties and complete special projects as needed.
TRG Customer Solutions, Pittsburgh PA (May 2010 to August 2011)
Customer Service Representative
Support of BNY Mellon Shareowner Services Investors.
Duties include: Assisting clients in resetting their online and IVR pins, share balances, sending account statements to investors. Handled calls that were either common stock, ESPP :Employee Stock Purchase Plan programs and ESOP:Employee Stock Options plan programs. Handled questions pertaining to individual shares owned, ESOP enrollment questions, and advising what type of legal transfer of ownership paperwork that the shareholder needs to transfer shares into their name into a single registration. Provide sales fees when the shareowner wanted to sell their shares and performed research as needed to solve the shareowners questions.
Remax Financial Staffing, Pittsburgh PA (June 2009 to April 2010)
Outbound Insurance Verification Customer Service Representative, Temporary position
Performed outbound automotive insurance verification calls Dealing with
the Borrower, Insurance Carrier, and the Insurance agent to verify
current automobile insurance. I worked for a major Insurance carrier.
This was a short term assignment.
NCO, Pittsburgh PA (April 2009 to June 2009)
Collections Representative
Performed collection calls on residential customer accounts.
Professional handling of inbound customer calls, and continually
demonstrating a passion to serve and show empathy for the customer
especially when their service was terminated was my primary goal when
assisting the customer in their time of need. This was a short term assignment.
Precision Response Corporation, Pittsburgh PA (July 2008 to April 2009)
Customer Care Consultant
Responsible for professional handling of inbound customer sales calls.
Continually demonstrated a passion to serve and I have an above average
Aptitude for building rapport, to engage customers with a human touch
Approach, solve problems, and overcome objections in a consultative manner,
And the ability to close the sale in a professional manner.
VANDYK Business Systems,Pittsburgh PA (April 2008 to July 2008)
Account Executive
Prospected for new business included cold calling, scheduling client
introductions and meetings. Prepared proposals and bid specifications
to strategically win new business.
Attended training and associated workshops to increase product knowledge
and to stay abreast of company products and pricing as well as
familiarity with competitor products and pricing.
EDUCATION
A.A.S. Community College of Allegheny County,South Campus, June 1985
Major: Computer Science.
University of Phoenix, Pittsburgh Pennsylvania, On-line Campus
Currently working towards a Bachelors Degree in Business Management
COMPUTER SKILLS
Software: Microsoft Windows N.T. 4.0 Workstation, Microsoft Windows 98,
Microsoft Windows 95, Microsoft Office 97, MacOS 7.0 and higher, and
MacWrite. Hardware: IBM 3090 Mainframe and various other personal
computers.
OTHER ACTIVITIES
I have been a Pennsylvania State Certified Emergency Medical Technician for twenty five years. I enjoy golf, football, and hockey and any type of activities that deals with being in the outdoors.
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