Customer Service Administrative Assistant
Resume:
Talita James
Newark, NJ *****
********@****.***
Dear Human Resources Manager:
I am applying for your Administrative Assistant position that I read on the Bright website. Enclosed is my resume describing my experience, education, and background for your review.
I am a graduate from Kean University where I earned my Bachelor’s degree in Business Management. My education has afforded me with many strategies on how to apply quantitative and qualitative methods to business problems and methods of formulating decisions, the understanding of a business firm as a system of decisions concerned with creating value, and making meaningful contributions and accomplishing goals in group-based projects.
I have over 10 years of experience working in administration settings. Throughout the years, I have obtained considerable experience in the inner operations and administration of an organization. I have had the opportunity to develop proficient utilization of business technologies, the use of business concepts to evaluate and solve problems, and effective communication. My responsibilities include administrative and office support, interpersonal skills, and a “get it done” attitude.
I believe my education and experience have provided me with a solid background to work as an Administrative Assistant. I would appreciate the opportunity to meet with you personally where we may discuss my qualifications in greater detail.
Thank you for your time and consideration.
Sincerely,
Talita James
TALITA JAMES
93 Chestnut Street, Newark, NJ 07105
973-***-**** ********@****.***
CAREER FOCUS
To acquire a management level position with an corporate organization.
EDUCATION
Kean University, Union, NJ
Bachelor of Science in Business Management May 2012
Community College of Denver, CO
Associate of Arts in Business Administration May 2008
SKILLS
Effective communication skills Energetic and well organized
Self-starter with professional manner Highly organized with superior attention to detail
Spreadsheet creation, entry and formulation Created and presented PowerPoint presentations
PROFESSIONAL EXPERIENCE
Sm Accounting/ Consultants, Belleville, NJ January 2009 to May 2011
Administrative Assist/Accounting Clerk
• Assisted in all areas of administrative work including data-entry, receptionist duties, and file organization
• Performed account receivable duties including invoicing, cash application, discrepancies, routine entries, and posted financial transactions
• Utilized financial information stored in computer to answer inquiries related to specific accounts and general information
Howard Johnson Wheatridge, CO August 2006 to May 2008
Front Desk Clerk/ Night Auditor
• Provided efficient customer service to guest and professionally greeted and checked-in guest
• Reviewed and explained hotel reservations to guest to guarantee full understanding of payment policies and procedures
• Performed regular telephone contact with guest to resolve complaints and request for refunds and adjustments
Pulte Mortgage, Inc Centennial, CO August 2003 to December 2005
Loan Assistant/Distribution Coordinator
• Maintained detailed administrative and procedural processes that reduced redundancy and improved accuracy and efficiency to achieve organizational objectives
• Successfully established effective systems for record retention by creating database for daily correspondence
• Consistently praised by management for the quality and timelessness of reports, attention to detail, exemplary customer service delivery and team player attitude
Volunteer Experience
Kean University’s Career Development and Advancement Office
Certificate of Participation
• Assisted in the preparation Career Presentation featuring VP Worldwide Corporate Contributions and Community Relations, Johnson and Johnson
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