Customer Service Technical Support

Luis A. Vazquez

P.O. Box ******Clermont, Fl ***** Telephone: 407-***-**** E-Mail:****************@*****.***

Seeking a responsible and challenging position in a growth oriented progressive Institution where my experience and skills will significantly contribute to the overall success of the organisation and provide opportunities for my career growth.

Skills

Problem Solving, Able to work in a team, Good Communication Skill, Mechanical and electronically oriented, Willingness to learn, Attention to details.

Metropolitan University of Puerto Rico - San Juan, Puerto Rico – 1989-1990

Majored in Business Administration -Associate in Arts

Graduated with the Puerto Rico Tourism Company on casino gaming. Black Jack Dealer

Universal Technical Institute (UTI) Orlando, FL Diploma Automotive Technology

Advances diagnostic Systems Brakes & Climate Control Electronic Fundamentals

Automotive Engines & Repair Drivability & Emission Professional Services Writing

Automatic Transmissions Fuel & Ignition Systems Power & Performances

Automotive under Car Electronic technology Professional Applications

Automotive Power Trains Electronic Diagnostics

WORK EXPERIENCE

Bright House Networks - Orlando, Florida - July 2008 - Present

Technical Support Tier 1 and Tier 3

• Troubleshooting customer’s internet and networking problems.

• Checking modem state and signal quality remotely.

Vernet - Caguas, Puerto Rico – November 2007 – 2008

Computer Support Specialist

• Provide technical support for the Department of Education of Puerto Rico.

• Supervise hardware and software upgrades.

• Installed software to be used on the network for training.

Ritz Carlton Hotel & Casino Isla Verde PR -2006-2007

Casino Cashier

In charge of customers paid out and change for gaming at the casino.

Coqui.net - San Juan, Puerto Rico - October 1999 - 2006

Computer Support Specialist

• Developed the curriculum for the Technical Support Department.

• Provide technical support for multiple operating systems within the network (both hardware and software)

• Analyzed problems by using automated diagnostic programs.

• In charge of insuring all Customer Service Representatives were properly trained in trouble-shooting and emergency procedures.

Open Way.net - Miami, Florida - November 1998 - July 1999

Account Executive

• In charge of the Sales Department, creating new methods to enhance company sales.

• Developing unique marketing strategies to promote company internet services. Responsible for new accounts and providing relative information for new customers.

LANGUAGES Fluent in both English and Spanish

Contact this candidate