Customer Service Sales

Pamela J. Bakker

***** **** ********* **

Buckeye, AZ. 85326

Phone 602-***-****

E-mail *********@*****.***

Objective: To obtain a highly skilled accounting position in a company with high growth potential.

Computer Skills: Excel, Word, Access, Power Point, 10-Key, Quick Books, Great Plains Accounting Software, AG Edwards, ADP Payroll Systems

Employment: 7/2005 –Present Laird & Associates, P.C Phoenix, AZ

Controller

Responsible for preparing financial statements for 28 Burger King Restaurants on a monthly and quarterly basis, monthly general journal entries, bank reconciliations, Quarterly and yearly payroll reports, Arizona Sales tax reports, overseeing semi-monthly payroll, Accounts Payable, daily cash management, administering all human resources functions including benefits administration. Preparing budgets, Supervise, review and monitor the work of 3 other associates, as well as create and maintain policies and procedures. Setting up, maintaining and monitoring Point of Sale (POS) reports and procedures at the restaurant level. Also involved in the development of new Burger King restaurants. As well as maintaining banking relationships.

6/2004 – 7/2005 Inter Pack Industries, Inc. Phoenix, AZ

Controller

Responsible for daily cash management, month end journal entries, overseeing bi- weekly payroll, Accounts Payable, Accounts Receivable, posting daily cash receipts to customer accounts and resolving payment discrepancies. Monitor past due reports and determine resolutions. Supervise, review and monitor the work of other associates, hire and train new associates as well as create and maintain policies and procedures.

10/2000 – 6/2004 ACS, Inc. Tempe, AZ

Accountant, Senior 4/2003 – 6/2004

Perform monthly Cash Forecast in the areas of Electronic Funds Transfer, Check Disbursements, and Vehicle Receipts for General Motors Corporation, Submit daily actual totals and 6 days out forecast as well as explanations for variances. Monitor daily EFT activity for returned items and bank errors, Prepare Month end Journal Vouchers, Prepare Sales tax tie-ins for U.S and Canada, Verify and up- date sales tax rates and tables for vendors. Update Control Tables, Sarbanes-Oxley, and create and maintain policies and procedures. Monitor refused and rejected bank drafts for dealerships, monitor past due reports and determine resolutions.

Accounts Receivable Analyst 10/2000 – 3/2003

Collect outstanding receivables balances. Post cash. Analyze transactions, and identify potential problems. Develop innovative solutions to system problems, Initiate and participate in calls with internal and external customers. Prepare Past

Due summary reports for management. Account reconciliation’s, Cross-train other associates. Assist coach with various duties.

5/1994 – 7/2000 Shoe Carnival, INC. Evansville, IN

Accounts Payable Manager 7/1999 – 7/2000

Supervise, review and monitor the work of 11 associates, hire and train new associates. Develop and document procedures and audit controls. Set up new vendors. Managed all payable transactions for 135 plus locations and the corporate office: Invoice processing and coding, check writing, month end account balancing, 1099’s, and general ledger entries.

Inventory Control Accountant 7/1997 – 6/1999

Prepare reports for management on finalized physical inventories, review the work of others, assist in the development of procedures and audit controls, train other associates, conduct, supervise, and audit physical inventories at 120 plus locations, conduct month end account balancing and general ledger entries.

Inventory Control Specialist 7/1995 – 6/1997

Supervise, conduct and audit physical inventories at 100 plus locations, conduct weekly cycle counts in the warehouse, monthly cost analysis, reconcile physical inventories, assist in the development of audit controls. Perform physical inventory deviation analysis.

Sales Audit Clerk 5/1994 – 6/1995

Conduct daily audit reviews for 90 plus locations: Balancing store reports for cash and credit card transactions to corporate reports. Investigate potential credit card fraud and Accounts Receivable.

1991 – 1995 Wesselman’s Grocery Store Evansville, IN.

Assistant Deli Manager

Conduct monthly inventories, weekly ordering of products, customer service, organizing deli, cake decorating, salad preparations, preparing party trays

Education:

8/2009 Walden University Masters Business Administration

3/2005 University of Phoenix Online Bachelor of Science in Business Management

1994 Ivy Tech State College Associate of Applied Science Major: Accounting

References Available upon request

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