Administrative Assistant, Medical Biller, Customer Service

Grace A. Podoll Telephone: 920-***-****

**** *. ******** ***** #***, Appleton, WI 54913 E-mail: **********@*******.***

OBJECTIVE: A challenging, customer-centric administrative position which will allow me to add value to operations.

EDUCATION

A.S. in Business with a concentration in Medical Office Systems

Pensacola Christian College, Pensacola, FL 12/2006

HONORS AND ACTIVITIES

Dean’s List (minimum 3.0/4.0) 4 semesters

WORK EXPERIENCE

Accounts Receivable, Rice Management, Appleton, WI 4/2009 – Present

 Manage over 100 resident accounts and claims for three nursing facilities

 Work with cross-functional teams to remedy resident financial conflicts

 Responsible for filing claims to Medicare, Medicaid, and insurance

Patient Care Representative, Tri-County Dental Clinic, Appleton, WI 10/2007 – 4/2009

 Lead statistician; data cleansing, validation, organization, compliance, and reporting

 Trained new employees on clinic software and patient registration procedures

 Resolved patient complaints and eligibility issues

 Managed patient scheduling and confirmations

 Managed Medicare/Medical Assistance, and private dental insurance claims

 Consulted patients on insurance and billing

Sales Associate, Macy’s, Appleton, WI 01/2008 – 01/2009

 Awarded Outstanding Service awards multiple times

 Increased sales using customer-oriented consultative approach

Office Assistant, Communication Support, Appleton, WI 03/2007- 09/2007

 Processed accounts receivable and payables

 Prepared and managed customer invoices using QuickBooks

 Managed material acquisitions for service jobs and projects

 Restructured company-wide filing system, resulting in inter-office efficiencies

 Managed employee background checks and drug tests

Secretary, Roger’s Repair & Parts, Wautoma, WI 05/2002-06/2006

 Managed accounts receivable and accounts payable and prepared customer invoices

 Responsible for scheduling customer appointments and improving the customer experience

SKILLS

MS Excel, MS PowerPoint, MS Word, MS Access, QuickBooks, SMP, Crystal Reports, WordPerfect

References Available Upon Request

Contact this candidate