Customer Service Management

Janice Tedeschi

*** * **** ******, **** Haven, FL 32444, Home 850-***-****, Cell 850-***-****, *************@*****.***

SUMMARY

Dedicated and detail-oriented banking professional with over 15 years’ experience specializing in mortgage processing and documentation management. Motivated self-starter focused on providing superior customer service and improving work flow efficiency and accuracy. Exceptional interpersonal skills and reliability. Seeking an opportunity where I can apply my experience and key areas of expertise to make a positive contribution to your company.

QUALIFICATIONS

§ Knowledgeable in Microsoft Word and Excel, proficient in use of all office machines

§ Excellent communication/interpersonal skills; work well with customers, staff, and all levels of management

§ Perform effectively despite sudden deadlines and changing priorities

§ Highly reliable self-starter; can be counted on to complete assignments with little or no supervision

§ Adapt to changing situations; expertise to make a decision and follow through to an effective solution

PROFESSIONAL PROFILE

Finance / Lending

Areas of Expertise

Processing of FHA, VA, RD, and Conventional Loans, Original Mortgages/Title Policies from Title Companies, Credit Checks, Court Records, Verification of Employment, Deceased Accounts, Trust Accounts, and I.R.S. Tax Levies. Administrative tasks include Preparing Business Letters, Memos and Preparation of Monthly Reports to be submitted to Board of Directors.

§ Effective planning and organizational skills; experienced in business administration, recordkeeping, keep up with policies and procedures, researching, scheduling, and related acts to ensure productive operations.

§ Analyzed applicants' financial status, credit, and property evaluations to prepare loans for approval to underwriting.

§ Obtained and compiled copies of loan applicants' credit histories, corporate financial statements, and other financial information.

§ Met with applicants to obtain information for loan applications and to answer questions accordingly.

§ Explained to customers the different types of loans and credit options that were available, as well as the terms of those services.

§ Reviewed loan agreements to ensure they were complete and accurate according to policy to send to investors.

§ Prepared loans within specified limits, and referred loan applications outside those limits to management for approval.

§ Handled customer complaints and took appropriate action to resolve them.

§ Stayed abreast of new types of loans/other financial services/products..

§ Reviewed and updated credit and loan files.

§ Submitted applications to credit analysts for verification and recommendation.

EMPLOYMENT

Mortgage Post Closing Specialist, Hancock Bank, Panama City, FL 12/2009 – 10/2011

Legal Assistant, Peoples First Community Bank, Panama City, FL 09/1995 – 12/2009

Loan Guaranty Processor, Peoples First Community Bank, Panama City, FL 09/1995 – 08/2007

Secretary, City of Callaway/Public Works, Panama City, FL 08/1995 – 09/1995

Loan Processor, First Commercial Bank, Panama City, FL 02/1995 – 08/1995

Loan Processor, American National Bank of Lawton, Panama City, FL 09/1992 – 02/1995

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