Customer Service Manager

Charles A. Davis

***** * **** ******* # **** home: 913-***-**** Cell: 816-***-**** Email: *************@*****.***

Objective:

To maintain a permanent position in a stable and growing company that will grant advancement opportunities.

Skills:

OSHA certification, technical trouble shooting, shipping & receiving, management, leadership, tractor/trailer spotter, purchasing, scheduling, inventory control, cycle counting, quality control, production, manufacturing, assembly, dispatching, ISO, SAP proficient computer skills: (Oracle, Word, Excel, AS400/BPCS, PC miler, route-ware, I-Pak, net-graph, UALCOMM, People Net ), customer service, multi task, excellent written/verbal skills, highly motivational, self-directed, positive attitude, team player, and detail oriented.

Education: Longview Community College / Lincoln University

Professional Background:

Palmentere Bros. Transportation & Cartage

Driver Manager (May 2011 to current)

Geographic routing of equip/drivers to shipper and customer destinations, using PC Miler computerized routing system

Monitoring of on-time pickup and delivery performance to a 99% standard

Monitor daily hours of service federal compliance on each driver

Handle maintenance/repair functions as needed within your fleet.

Become familiar with taking minor accident and OS&D reports in harmony with company procedures.

Focus on driver retention rate & adhere to company standards for minimizing turnover.

Dispatch Commercial Truck Refrigerated & Dry Van Fleet of 130 + trucks

Maintain & Update Load Status / Customer Delivery Confirmations.

Ensure proper trip planning is achieved to maximize customer service, on-time performance within HOS regulations

Blue Line Distribution (relocated back to Kansas City)

Lead Warehouse Assoc. (Jan 1997 thru Feb 2004 and June 2009 thru April 2011)

Responsible for appointing daily task for employees.

Pull work orders and stage, Schedule all inbound rec.

Route and dispatch outbound transportation. Load trucks

Cycle counts, replenishment OSHA forklift certification.

Operate electric pallet jack, reach truck, slip sheet, and high-rise equipment.

Maneuver tractor/trailers in loading docks.

Deffenbaugh Industries (relocated to Dallas)

Roll Off Dispatcher (Feb. 2009 to June 2009)

Daily review of Driver DOT trip reports, editing and creating reports.

Communicating with Drivers on Dispatch instructions and changes.

Manage fleet paperwork, plan and route drivers daily.

Handle incoming calls related to vendors and customer.

Dispatch (Roll-Off and Commercial) work to/from the field.

Communicate w/ Drivers, Customers & Vendors via Radio/Telephone.

Complete daily routing function. Log/Review daily data

Monitor Drivers DOT Hours of Service and available hours.

TransAm Trucking Inc.

Driver Manager (March 2008 thru Feb 2009)

Provide problem resolutions for customers, shippers, and drivers.

Answering break messages. Arrange pick-up and delivery details

Motivation and support for your complete fleet.

Communicating with other departments as needed.

Dispatch Commercial Truck Fleet of 65 + trucks.

Evaluate all aspects of employee performance and provide coaching or discipline as needed.

Make decisions critical to the success of the company.

Ability to think quickly, multi task and problem solve in a fast paced environment.

Maintain & Update Load Status / Customer Delivery Confirmations.

Required knowledge of: California geography. State & Federal DOT regulations.

Route and dispatch trucks, coordinates trips, estimate loads and trip time.

YRC Worldwide Logistics (layoff)

Dock Lead (Cross) - (October 2007 thru April 2008)

Directly supervise all activities of dockworkers and other support personnel engaged in loading and unloading trucks and in moving and storing materials or products.

Assign job tasks to workers according to loading and unloading schedules.

Verify materials loaded or unloaded against work order or bill of lading.

Direct workers to move materials or products to storage areas or production departments.

Ensure that freight is properly loaded on trucks so that they may be safely operated on the road.

Coordinate work assignments, monitor performance and provide training on job duties, company policies and procedure.

Evaluate all aspects of employee performance and provide coaching or discipline as needed.

Garmin International

Product Technical Support -- (August 2004 thru October 2007)

Receive and answer customer inquiries and requests regarding products, orders, pricing and other services offered.

Remain current on changes in policies, procedures, and product offerings.

Answer customer technical inquiries regarding GARMIN products via telephone, letters, fax and electronic mail. work with customers to determine which products, accessories and plan of action best serves their individual needs.

Monitor, document and report failure trends in GARMIN equipment.

Identify and recommend improvements in GARMIN products, documentation and procedures.

Review special circumstances and authorize warranty service when deemed appropriate.

Accept and complete projects and other miscellaneous Marketing Administration duties as assigned.

Represent GARMIN at industry and professional meetings and conferences.

Act as liaison between customers and members of other departments within GARMIN

Material Handler/ Assembler (Finished Goods) (see above……)

Pull material per Sales Order Pick Tickets for customer shipments.

Manifest and process shipment of order, per shipping method.

Responsible for accuracy of inventory transacted and material movement.

Receive incoming material, determining space and storage requirements.

Pack customer orders as designated by pick ticket or customer requirement.

• Perform cycle counts of inventory as required.

• Perform calibration and verification of equipment to authorized calibration plans and procedures

Assembly products using blueprints or diagrams

Issue material requested by associates via stock withdrawal forms.

Re-stock primary pull locations for finished goods product.

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