Loan Processor

PATRICIA VENZIANO

***** ***** *****, *********, ******** 60410

Telephone: 815-***-****

Email: *-********@*******.***

SUMMARY

Top-performing Loan Processor/Originator with a record of consistently

surpassing production goals. Exceptional communication, presentation

and interpersonal skills. Consistently successful in driving revenue

and profit growth, improving service standards and generating high

levels of client retention/referral.

> Implements strategies to maintain consistently high production levels while contributing to cost-effective and efficient reporting, quality controls and managerial support.

> Highly extroverted when communicating with clients; implements a friendly and professional attitude when developing new business without sacrificing relationships with existing accounts.

> Works effectively and efficiently as an autonomous unit with little or no supervision; successfully handles multiple tasks simultaneously while maintaining service standards.

EXPERIENCE

RICH'S YAMAHA, Lockport, Illinois

1/2002 to 6/2008

Office Assistant

Provided a high level of administrative support to the business owner,

including inventory control, bookkeeping/accounts payable, sales and

State of Illinois title and tax filings. Position featured

flexibility to family schedule during several years raising children

at home.

CHASE MANHATTAN, Naperville, Illinois

2/1997 to 10/1999 and 8/1989 to 7/1996

Loan Processor

Nearly ten years of combined employment with this firm, temporarily

leaving to execute an aggressive turnaround in staff performance at

Midwest Funding (1996-1997). Marketed/sold all types of residential

and commercial services: mortgages, FHA, VA, conventional, debt

consolidation and home improvement loans.

* Generated leads via mailings and phone calls to maintain a large

client base with many repeat customers; qualified prospects via credit

analysis and executed strategies to ensure maximum and sustainable

revenue flow.

* Collected, verified and entered application data, e.g., income and

employment history; identified potential credit risks and worked with

title companies, appraisers and banks and managed all avenues to

successful closing and funding.

* Worked closely with customers from initial interview through loan

closure, with appropriate counseling and troubleshooting to ensure

maximum customer satisfaction, retention and referrals.

* Maintained a strong, sustainable network of realtors, builders,

accountants, auto dealers, attorneys and underwriters – to generate

referrals and streamline the flow of loans, i.e., ordering employment

verifications, title liens, appraisal reports, etc.

MIDWEST FUNDING, Palos Heights, Illinois

7/1996 to 1/1997

Office Manager

Recruited to this position due to an industry reputation for driving

strong business growth through effective leadership and marketing

skills.

* Designed and launched a fast-track training program for new and

existing loan officers.

* Hired and trained the office team; implemented high- efficiency

policies and procedures.

* Developed, implemented and monitored marketing initiatives

throughout the region.

* Negotiated placement for hard-to-place residential and commercial loans.

EDUCATION

JOLIET JUNIOR COLLEGE, Joliet, Illinois

Medical Billing & Coding Certificate

REAVIS HIGH SCHOOL, Burbank, Illinois

High School Diploma

Contact this candidate