Customer Service Human Resources

Richard DiStefano

** ******* ******* *** *, Flanders, NJ 07836

240-***-**** *****************@*****.***

MANAGEMENT PROFESSIONAL

Human Resources / Sales and Marketing / Administration

Versatile, hands-on team leader with impeccable integrity, excellent leadership, interpersonal, communication and conflict resolution skills with the drive and talent to move business forward in a human resources generalist position. Knowledge of Word, Power Point, Excel, Quattro Pro, Word Perfect. Specific expertise includes:

• Recruitment/Hiring • Claims Adjusting

• Employee Relations • Operations

• Sales/Marketing • Negotiations

SELECTED ACCOMPLISHMENTS

• Analyzed and participated in negotiation of many job placements with overseas corporations which enhanced the strategic growth of Travel Connect Worklearn Inc.

• Received numerous recognition letters for outstanding customer service from New Jersey Manufacturers Insurance Group.

CAREER PROGRESSION

United States Census Bureau March 10 to September 10

Clerk, Administration Department –Rocky Hill, NJ

• Audited, processed and entered time sheets for weekly payroll.

• Entered and edited employee and applicant information in data base.

• Organized and maintained applicant and employee folders.

New Jersey Manufacturers Insurance Group Jan 05 to March 10

Property Damage Claims Adjustor –Parsippany, NJ

• Investigated, analyzed, negotiated and settled auto claims in assigned areas to include verification of coverage, legal liability and extent of damage to persons, and property.

• Directed and assigned internal and external resources in the handling of assigned claims to independent adjusters, appraisers, defense counsel and special investigation units.

• Assigned and conducted independent investigations where and when warranted and document all action in accordance with corporate policies and procedures.

Association for Gerontology in Higher Education Jul 03 – Aug 04

(Organization of Colleges and Universities that offer education, and research programs in the field of aging)

Program Associate –Washington, DC

• Interfaced with more that 280 members throughout the United States, Canada and abroad.

• Edited and prepared brief bibliographies, articles, and medical studies for publication.

• Maintained organization’s database and coordinated leasing of mailing and emailing.

Travel Connect WorkLearn Inc.,

Division of Alliance Abroad Group Inc. Apr 02 – Jul 03

Employment Recruiter

• Sent college students abroad to teach programs to people in China, Costa Rica, Spain and England.

• Conducted orientations, attended job fairs, and reviewed resumes to recruit possible candidates.

• Solicited and compiled participant testimonials and pictures for promotional materials.

• Assisted program manager and overseas partners with job placements.

• Compiled and analyzed marketing statistics and reported directly to the VP of Marketing.

• Wrote and edited text for website.

EDUCATIONAL ACHIEVEMENTS

B.A., University of Maryland, College Park, MD 2001

Government Politics

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